Company description
Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen dich so, wie du bist und bei uns findest du einen Beruf und eine Marke, die zu deiner Persönlichkeit passen.
Wir unterstützen dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass deine Arbeit einen Sinn in deinem Leben hat und dass du auf deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst du jedes Kapitel deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern.
Tu das, was du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
Job description
We are seeking a professional and customer-focused Reservations Agent to join our team at Tamayyaz in Riyadh, Saudi Arabia. In this role, you will be the first point of contact for our guests, managing reservations with efficiency, accuracy, and exceptional service. You will handle booking inquiries, process reservations, and ensure every guest receives a seamless and supportive experience from their initial contact through their stay.
Responsibilities:
Process and manage guest reservations through multiple channels including phone, email, and online booking systems
Provide accurate information about room availability, rates, amenities, and special offers to potential guests
Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely
Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible
Manage cancellations and modifications to existing reservations in a timely and courteous manner
Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively
Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach
Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail
Follow company policies and procedures to ensure compliance and consistency in all reservation operations
Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities
Qualifications:
Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry
Proficiency with reservation management systems and booking platforms
Strong verbal and written communication skills in English; Arabic language skills are highly preferred
Excellent organizational abilities with strong attention to detail and accuracy in data entry
Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously
Customer-focused mindset with the ability to remain calm and professional under pressure
Problem-solving skills and the ability to handle guest concerns with empathy and support
Proficiency with computer systems and Microsoft Office applications
Familiarity with Customer Relationship Management (CRM) systems is preferred
Knowledge of the hospitality industry and guest service standards is advantageous
Ability to work flexible schedules, including weekends and holidays as required