Reservations Agent
Summary
Handles hotel reservations, changes, and guest inquiries via phone, fax, or mail while ensuring service standards align with brand values.
Job Summary
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Answer enquiries about property facilities or services and room accommodations
- Ensure service standards are met and in compliance with hotel's brand values
- Respond to guest requests and ensure fulfillment of their needs
Job Requirements
- Diploma or Degree in Hospitality Management or related disciplines
- Relevant experience in hotel industry is preferred
- Passionate and service oriented
- Good command of written and spoken Chinese and English
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.