Reservations Agent
This position is no longer accepting applications(closed Jul 23, 2026).
Summary
Handles guest reservations, payments, and customer service via phone/email on weekends, using hotel systems like OPERA Cloud to process bookings and invoices.
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service on Fridays and weekends, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Corrections of invoices, payments, accounting tasks
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together