Resident Engineer (Sydney based)

The Professional Services (PS) onsite Resident Engineer is working at a specific and major customer premise, leading Radware security portfolio architecture, implementation and maintenance according to the best practices. Cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

Responsibilities:

· Owning Customers Post Sales relationship

· Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively

· Become a valued member of the customer’s engineering team

· Participating in Customers onboarding to Radware services

· Analyzing and deeply understanding Customer technical needs and customizations.

· Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service

· Advocating Customer needs inside the company

· Creation of solutions detailed technical design and documentation – HLD, SoW, LLD, ATP

· Solution implementation according to agreed schedule and timelines

· Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)

· Performing periodic Radware solutions tuning and maintaining configuration and software best practices

· Troubleshooting and resolving complex technical issues associated with Redware’s equipment.

· Developing standardized operational procedures for Radware equipment in Customer's environment

· Generating weekly reports on work in progress and status

· Performing periodic meetings with Customer technical team and providing operational/security reporting and consultancy on Radware solution.

· Coordinating new business opportunities and technical solutions with Pre-Sale Engineering

· At least 5 years industry relevant, Networking and Security integration work experience

· Customer orientation and onsite support experience

· Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper). Special attention to Service Providers routing and switching protocols (BGP based environment)

· Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.

· Hands-on experience with virtualization platforms (VMware, KVM)

· Good knowledge of Linux environment and script writing skills in at least one of the following\: Bash, Perl, Python.

· Industry standard networking and/or networking security certifications.

· Strong analytical and troubleshooting abilities - complex problems troubleshooting and resolution

· Solid communication and interpersonal skills – written and verbal.

· Fluent English communication – written and verbal.

· The daily work is at Customer's premises.

Advantages

· Familiarity with Radware DDoS products, or other vendors DoS attack mitigation solutions.