Resident Onboarding Coordinator

Open 19d

General Duties and Responsibilities

Communicate with applicants throughout the application approval process to provide a smooth informative experience
Track and log communications with applicants per company policy and procedure
Collect all necessary information to secure deposits and move ins
Process Security Deposits and Schedule Move in files and provide all information needed prior to move in
Determine if additional documentation is needed and explain what is needed to the applicants
Confirm application approvals
Explain application denials to applicant
Other duties as assigned

High-school diploma or equivalent
2 or more years of prior successful experience in a customer service role
Strong verbal, written and interpersonal communication skills
Possess a professional, polite demeanor and appearance appropriate for a representative of the company
Able to develop and maintain effective and cooperative working relationships with others
Proficient in Microsoft Office Suite
Maintain an exemplary record of attendance and punctuality
Able to perform the essential functions of the position, with or without a reasonable accommodation

Able to apply SOPs to specific problems to produce accurate answers
Demonstrates the ability to read and comprehend written information and concepts effectively.
Possesses strong listening skills, with the ability to understand information conveyed through all forms of communication.
Communicates ideas clearly and effectively in all interactions, ensuring understanding by others.
Produces clear, professional written communication that effectively conveys information and intent.
Speaks clearly and articulately to facilitate clear understanding of next steps.
Maintains strong attention to detail
Works well under pressure and deadlines
Able to handle multiple assignments in a proficient way