People & Culture Coordinator

KEY RESPONSIBILITIES

Recruitment Coordination

• Post open positions across job boards, hotel career page, and internal channels in both English and Spanish

• Screen applications, coordinate interview scheduling with hiring managers, and communicate with candidates in a timely manner

• Initiate and track background checks and pre-employment screenings through the designated vendor

• Maintain accurate applicant tracking records and provide status updates to hiring managers
• Assist with drafting offer letters and coordinating pre-hire paperwork

New Hire Onboarding

• Coordinate all onboarding logistics including new hire paperwork, I-9 verification, benefits enrollment, and system access setup

• Conduct new hire orientation in English and Spanish, ensuring all team members fully understand company policies, culture, and expectations

• Partner with department managers to ensure a smooth and welcoming first-day experience for all new associates

• Track completion of required onboarding documents and training certifications

Associate Support

• Serve as a welcoming, approachable first point of contact for associate inquiries regarding benefits, policies, payroll, scheduling, and P&C matters

• Respond to associate requests promptly and professionally in both English and Spanish

• Assist with employee relations matters by listening actively, escalating concerns appropriately, and maintaining strict confidentiality

• Support recognition programs, associate events, and engagement initiatives

Translation & Language Support

• Provide live interpretation and translation for Spanish-speaking associates during meetings, trainings, disciplinary conversations, and P&C investigations

• Translate P&C documents, policies, notices, job postings, and communications from English to Spanish and vice versa

• Ensure all Spanish-speaking team members have equal access to information, resources, and P&C support

• Assist leadership with culturally sensitive communication to the Spanish-speaking workforce

Administrative Duties

• Maintain organized and up-to-date employee files, records, and P&C databases in compliance with company policy and applicable law

• Process P&C administrative tasks including status changes, employment verifications, and people & culture system data entry

• Prepare reports, track key P&C metrics, and support compliance with federal, state, and local employment regulations

• Manage P&C department calendar, correspondence, and filing systems

• Support P&C Director and P&C team with special projects and department initiatives as assigned

REQUIRED QUALIFICATIONS

• Minimum 2 years of people & culture experience in a hotel or hospitality environment — required

• Full bilingual proficiency in English and Spanish, both written and spoken — required

• Proven experience supporting recruitment, background checks, and onboarding processes

• Exceptional organizational skills with strong attention to detail and accuracy

• Strong time management skills and ability to manage multiple tasks simultaneously in a fast-paced environment

• Excellent interpersonal and communication skills; warm, approachable, and professional demeanor

• Demonstrated ability to lead by example and model company values

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); HRIS experience preferred

• Working knowledge of California employment law and labor regulations

• Ability to handle sensitive information with the utmost discretion and confidentiality

PREFERRED QUALIFICATIONS

• Associate’s degree in people & culture, Business Administration, or a related field

• PHR, SHRM-CP, or equivalent P&C certification

• Experience with applicant tracking systems (ATS) and background screening platforms

• Prior experience in a multi-outlet or full-service hotel environment

CORE COMPETENCIES

• Bilingual Communication (EN/ES)

• Recruitment & Onboarding

• Live Interpretation & Translation

• Associate Relations

• Organization & Detail Orientation

• Time Management & Multi-Tasking

• Lead by Example

• Discretion & Confidentiality

• Adaptability in Fast-Paced Settings

• Administrative Excellence

WORK ENVIRONMENT

This position operates in a fast-paced hotel environment requiring frequent interaction with associates across all departments. The role involves regular desk work as well as movement throughout the property. Flexible availability may be required, including occasional evenings, weekends, or holidays based on hotel operations, events, and recruitment needs.