Residential Admissions Coordinator (55897)

The Residential Admissions Coordinator is responsible for recruiting and screening appropriate referrals to the YSS Adolescent Residential Treatment Program. The Manager is responsible for facilitating the transition into the program in a therapeutic manner for both the client and their family. The Residential Admissions Manager manages all aspects of the admission process for clients into the residential treatment programs. Direct responsibilities include fielding calls from various sources (e.g., web, direct referrals, etc.), converting a call to admission and then managing the total intake process for the client. This position is also responsible for developing the processes, policies, procedures and protocols for the YSS Residential admissions department.

The Residential Admissions Coordinator sets the tone of respect, compassion, and empathy with potential clients and their families. The Residential Admissions Coordinator provides telephonic and in person assessments, provides initial contact with referral sources and potential clients, coordinates the referral and intake process, determines insurance qualifications, gains approval for appropriate level of care and maintains follow-up communication with all parties involved in the client’s care. These may include the referral source, family, the utilization review company, insurance companies and YSS Stakeholders including the clinical and residential program staff. The Residential Admissions Coordinator is an onsite position in Ames that provides a concierge level of customer service (trusted advocate) to incoming clients and their families.