RESTAURANT CAPTAIN

As a restaurant captain, you are responsible to promote and ensure guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.

Responsibilities:

· Always greet and welcome guests promptly in a warm and friendly manner.

· Assist guests with table reservations.

· Ensure guests are serviced within the specified time.

· Has a good knowledge of menu and presentation standards.

· Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

· Able to answer any questions regarding the menu and assist with menu selections.

· Able to anticipate any unexpected guest need and reacts promptly and tactfully.

· Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.

· Serve food courses and beverages to guests.

· Record transaction/orders in Point of Sales systems at the time of order.

· Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.

· Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

· Check with guests to ensure satisfaction with each food course and beverage.

· Responsible for clearing, collecting, and returning food and beverage items to the proper area.

· Conducts monthly inventory checks on all operating equipment and supplies.

· Take an active role in coaching and developing junior staff.

· Any other duties related to food and beverage service assigned by the manager.

Qualifications:

· Proven experience in a supervisory role within a restaurant.

· Strong leadership and organizational skills.

· Excellent communication and interpersonal skills.

· Ability to remain calm and professional under pressure.

· Strong attention to detail and a commitment to quality service.

Show