Restaurant General Manager (Ralph's American Grill)

Ralph’s American Grill is seeking an experienced and motivated General Manager to lead daily restaurant operations, deliver exceptional guest experiences, and build a strong, engaged team. This leadership role is responsible for overseeing service, staffing, financial performance, and operational compliance while maintaining the high hospitality standards our guests expect.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, understands restaurant financials, and is passionate about team development and outstanding service.

Key Responsibilities

Guest Experience & Service

• Maintain positive guest relationships through regular table visits and guest interaction.
• Ensure all service meets the restaurant’s quality and hospitality standards.
• Address guest feedback and resolve service opportunities promptly and professionally.
• Execute all menu requirements and fulfill guest-specific service requests.

Leadership & Team Development

• Recruit, hire, and develop team members in partnership with the Assistant General Manager.
• Promote a positive work environment through engagement, coaching, and team development.
• Maintain appropriate staffing levels based on business needs.
• Conduct weekly one-on-one meetings with Food & Beverage leadership.

Operations & Compliance

• Maintain compliance with all state, federal, and company regulations including responsible alcohol service, safety, and sanitation standards.
• Follow and enforce responsible alcohol service policies.
• Ensure all team members follow company policies and training guidelines.
• Maintain proper safety and sanitation practices throughout the operation.

Financial & Administrative Responsibilities

• Support the restaurant’s financial goals in partnership with the Director of Food & Beverage.
• Provide weekly financial updates during staff meetings.
• Manage inventory controls, including monthly liquor, beer, and wine inventory.
• Execute required daily reporting and administrative tasks in a timely manner.
• Ensure daily time sheets are entered and submitted to accounting.

Daily & Weekly Responsibilities

• Oversee recruiting and hiring with the Assistant General Manager.
• Coordinate weekly staff scheduling with the Restaurant Manager.
• Provide financial performance updates during staff meetings.
• Meet weekly with Food & Beverage leadership to review operations and strategy.
• Brainstorm promotions and initiatives to increase restaurant traffic and revenue.
• Follow up with guests regarding feedback and service recovery when needed.
• Complete monthly inventory for liquor, beer, and wine.
• Ensure daily timekeeping records are entered and submitted to accounting.

Qualifications

• 3–5+ years of restaurant management experience, preferably in a full-service environment
• Strong leadership, communication, and team-building skills
• Experience with restaurant financials, scheduling, and inventory management
• Knowledge of food safety, sanitation, and responsible alcohol service guidelines
• Ability to lead in a fast-paced, guest-focused environment
• Strong problem-solving and decision-making abilities

Ralph's American Grill is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.