Restaurant Manager – Smalls Sliders

Restaurant Manager – Smalls Sliders

BIG THINGS COME IN SMALLS PACKAGES

Our founder Brandon Landry has always been a big fan of cheeseburger sliders. Their size. Their flavor. Their ability to let you eat as many as you want. And while sliders had traditionally been bro bites at sports bars, Brandon knew they could be bigger. Much bigger. So he set off to bring small burgers to the big stage. And Smalls Sliders was born.

Today, we proudly stand as one of the fastest-growing QSR brands in the country. Our success is driven by a simple yet disruptive approach. We use high-quality ingredients and make our cheeseburger sliders fresh to order, always. Our waffle fries are seasoned to perfection for dippin’ and dunkin’ in queso or our signature Smauce®. And our shakes? Well, they’re just the coolest.

Join our Smalls Squad, a team of passionate individuals from diverse walks of life united in our purpose to make everyone's day a small bit better.

Job Responsibilities

The Restaurant Manager is responsible for overseeing the daily operations of Smalls Sliders, ensuring an exceptional guest experience, developing a high-performing Smalls Squad, and delivering strong operational and financial results.

This position leads by example, maintains brand standards, and creates a positive, fun, and accountable work environment. The Restaurant Manager is responsible for staffing, training, scheduling, food safety, inventory management, and overall restaurant performance.

Job Duties

Restaurant Operations

• Oversee daily restaurant operations to ensure smooth, efficient, and successful shifts.
• Ensure all food is prepared fresh to order and meets Smalls Sliders quality standards.
• Maintain restaurant cleanliness, organization, equipment, and overall brand standards.
• Ensure proper opening, closing, and shift management procedures are followed.
• Monitor speed of service, order accuracy, and guest satisfaction.
• Ensure compliance with company policies, food safety regulations, and health and safety standards.

Squad Leadership and Development

• Recruit, interview, hire, train, and develop Squad Members and Shift Leads in accordance with company procedures.
• Create weekly schedules based on business needs, sales projections, and labor targets.
• Provide ongoing coaching, feedback, recognition, and performance evaluations.
• Develop Shift Leads to successfully manage shifts independently.
• Monitor attendance, punctuality, performance, and accountability.
• Address employee concerns and performance issues professionally and promptly.
• Build a positive work environment that promotes teamwork, respect, and retention.

Guest Experience

• Lead the Squad in delivering friendly, fast, and accurate service.
• Ensure every guest receives a welcoming and positive experience.
• Resolve guest concerns promptly and professionally.
• Monitor guest feedback and implement improvements.
• Create a guest-first culture focused on making everyone's day a small bit better.

Financial Performance

• Manage restaurant sales, labor, food costs, and controllable expenses.
• Review sales performance and identify opportunities to grow sales and profitability.
• Monitor inventory, product usage, waste, and ordering.
• Ensure accurate cash handling, deposits, and cash management procedures.
• Manage labor hours based on business needs and established targets.
• Review restaurant financial results and develop action plans to improve performance.

Food Safety and Compliance

• Ensure all food safety procedures and sanitation standards are consistently followed.
• Maintain proper food temperatures, product rotation, labeling, and storage.
• Ensure all Squad Members receive appropriate food safety training.
• Maintain compliance with local health department requirements and company standards.
• Identify and report maintenance or equipment issues promptly.
• Maintain a safe working environment for guests and employees.

Administrative Responsibilities

• Complete required reports, checklists, schedules, and operational documentation accurately and on time.
• Maintain employee training records and required certifications.
• Communicate restaurant performance, staffing needs, and operational concerns to the Area Coach.
• Participate in leadership meetings and company training programs.
• Implement company initiatives, promotions, and operational improvements.
• Perform other duties as assigned.

Job Qualifications

• Minimum 2 years of restaurant management experience preferred, preferably in a fast-paced QSR environment.
• Experience leading, coaching, and developing restaurant teams.
• Strong understanding of restaurant operations, food safety, labor management, and inventory control.
• Ability to manage restaurant financial performance and controllable expenses.
• Excellent communication, organization, and problem-solving skills.
• Ability to deliver exceptional guest service and resolve concerns professionally.
• Experience with employee scheduling, training, and performance management.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must obtain or maintain a Manager Food Safety Certification within 30 days of employment, or sooner if required by applicable law.
• Must have reliable transportation.
• Must be at least 18 years of age.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and perform restaurant-related tasks.
• Ability to lift up to 50 pounds, with assistance when needed.
• Ability to work in a fast-paced restaurant environment.

What Success Looks Like

A successful Restaurant Manager at Smalls Sliders:

• Builds a strong, engaged, and well-trained Smalls Squad.
• Delivers consistent food quality, speed, accuracy, and hospitality.
• Maintains excellent food safety and cleanliness standards.
• Achieves sales, labor, food cost, and profitability goals.
• Develops future leaders and maintains a positive restaurant culture.
• Takes ownership of restaurant performance and follows through on commitments.

At Smalls Sliders, we believe big results come from doing the small things right, every day.