Retail Customer Service Rental
Rental department team members consistently make customers happy by providing a high level of cheerful, knowledgeable customer service that clearly differentiates us from traditional rental yards, outdoor power equipment dealers, and big box retailers.
Responsibilities/Duties/Functions/Tasks
- Greet and engage customers entering the rental department.
- Answer rental calls, radio and phone calls.
- Generate customer special orders.
- Advise customers/demonstrate rental equipment
- Complete rental transactions in accordance with company procedures.
- Assemble/stock incoming inventory in accordance with company procedures; restock back stock as needed.
- Inform management of inventory issues needing attention, including merchandise that needs to be added.
- Maintain general housekeeping in rental department, both inside and outside.
- Maintain a high level of safety and security in the rental department.
- Communicate equipment repair status to Rental Department Manager and customers.
- Inspect ingoing and outgoing units.
- “On site” attendance must fall within the company standards as outlined in the handbook.
- Any other tasks required as determined by management