Retail Operations Manager

Swedish Match North America LLC, a rapidly growing consumer packaged goods (CPG) producer and market leader of well-known smokeless tobacco products, nicotine ZYN pouch products, as well as complementary products, is currently seeking a Retail Operations Manager for our East Region.

This position is responsible for the leadership of overall strategic retail operations in the East Region, and to maximize effectiveness of retail coverage, distribution, and sales efforts of our retail team.

• Manages and provides information to Retail Team Managers in support of company and regional volume merchandising goals, and objectives.
• Ensures strategic account coverage is maintained while selling goals are met in independent and chain retail accounts.
• Monitors and manages coverage patterns of regional personnel to maximize penetration of sales and merchandising efforts by assignment.
• Works in conjunction with Business Development Manager to prioritize and schedule selling efforts and activities of National, Key Accounts and Account Managers.
• Coordinates and manages special event participation, assist in developing retail tie-in programs to maximize exposure in local markets.
• Provides training, development and direction and measures the results of district management personnel using Performance Management Principals & Practices.
• Assist Retail Team Managers in recruiting, interviewing and selection of new Territory Sales Managers in accordance with Company Recruiting and Selection Guidelines & Policies.
• Works with region personnel to evaluate effectiveness and identify training needs and assist Retail Team Managers in developing plans to meet those needs.
• Develops and maintains records needed to manage the operation of the districts and report activities, progress, conditions and needs to Regional Director.