Revenue Operations Manager - Channel Programs (Hybrid)

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role

Nitro is investing in its Revenue Operations function and needs a technically strong systems builder to own the Salesforce infrastructure that powers our go-to-market motion. This role sits inside RevOps and is primarily responsible for the configuration, automation, and integrity of our Salesforce instance with an immediate focus on the systems and workflows that support our channel and partner business.

You will personally build and maintain flows, automations, and reporting across the GTM stack. While the partnerships motion is the primary domain you will support day-to-day, this role is a RevOps systems role first and will naturally extend into broader areas of the GTM system as the function grows. This is a hands-on build role. You will be in Salesforce every day building, not directing others to do it.

What You Will Do

Salesforce Build & Administration

• Own and personally execute Salesforce configuration across the GTM stack: flows, automations, assignment rules, approval processes, page layouts, record types, and dynamic layouts
• Design and build scalable workflows, maintaining clean system architecture and clear documentation throughout
• Manage data quality across the instance; deduplication, enrichment standards, validation rules, and field governance
• Maintain CPQ configuration as it relates to deal structures, pricing rules, and quote generation
• Own Salesforce documentation: build guides, flow documentation, change logs, and admin playbooks
• Support governance, release management, health checks, and security reviews for the Salesforce instance
• Serve as the primary Salesforce subject matter expert for RevOps and the internal teams that depend on it

Partnerships & Channel Systems

• Apply your Salesforce expertise to the channel and partner motion, building and maintaining deal registration workflows, partner tiering logic, opportunity routing, partner attribution logic, and partner-facing CRM processes
• Own day-to-day administration of the partner tech stack, Salesforce, Allbound (partner portal), and Pax8-related workflows
• Operationalise partner programme components inside Salesforce: deal registration, onboarding workflows, partner tiering, incumbency protection, and partner lifecycle tracking
• Build and maintain dashboards covering partner pipeline, partner-sourced and partner-influenced revenue, deal registration activity, and programme performance
• Identify and resolve system friction that slows partner activity, causes misrouting, or reduces adoption
• Use AI and automation tools to reduce manual effort across partner operations: intake, enrichment, routing, reporting, and field notifications

What We Are Looking For

• 5+ years of experience in Revenue Operations, Sales Operations, or a closely related function in B2B SaaS
• Deep, hands-on Salesforce Administration experience is required. You must be able to personally build flows, configure automations, manage data, and own the system architecture
• Salesforce Admin Certification strongly preferred; CPQ experience a plus
• Familiarity with how SaaS partnerships work in practice. Channel motions, partner-led pipeline, and deal registration is useful context for this role, though not a hard requirement
• Experience with partner portals, channel systems, or partner programme operations a plus
• Familiarity with tools such as Allbound, Pax8, HubSpot, Gong, Clay, Groove, or Clari is a plus
• Analytical, process-oriented, and documentation-driven. Comfortable operating across both tactical build work and cross-functional programme coordination
• AI-fluent and automation-minded in practice, not just in principle

Success in This Role Looks Like

• At 30 days: Clear picture of the current Salesforce configuration, highest-priority gaps identified, hands-on remediation underway
• At 90 days: Deal registration workflows, partner account management, and attribution logic are cleaner and better documented. Partnerships team has a reliable system resource.
• At 6 months: Leadership has trusted reporting on channel performance. Partner onboarding is faster. Routing and attribution are reliable. Manual workarounds have been replaced with documented, automated processes.

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

By submitting your application, you acknowledge that Nitro will process your personal data in accordance with our Privacy Policy.

Expected Salary Range:
Circa 140k - 170k CAD
AI disclosure:
Artificial intelligence is not used in Nitro’s recruitment process to screen CVs, assess candidates, or make selection decisions.
Real vacancy:
This role is a current, active vacancy.

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