Risk Management Investigator
Summary
Maintain a proactive loss prevention program and conduct internal investigations to reduce theft and asset misuse. Duties include monitoring CCTV, managing Point-of-Sale systems, and training staff on risk policies.
Goodwill Central Coast is looking for someone to maintain a proactive, integrated and dynamic loss prevention program in a designated region to support Goodwill Central Coast’s overall mission and goals by reducing or eliminating loss through theft, dishonesty, or misuse. Location support for the position is in Santa Cruz/Monterey Counties or San Luis Obispo County.
ESSENTIAL DUTIES:
- Maintain the loss prevention program in a designated region of Goodwill Central Coast which provides for a system of checks and balances that will ensure proper use of Goodwill Central Coast assets and adherence to established policies and procedures.
- Conduct investigations of reported and/or suspected company losses. This includes interviewing involved parties and witnesses and completion of a comprehensive investigation report, and may include use of legal channels to recover any assets that have been misappropriated by Goodwill Central Coast’s staff or customers.
- Develop and maintain a relationship with local law enforcement and district attorney’s offices to assist in prosecution or recovery of assets when appropriate.
- Conduct regular cash reconciliation checks at retail stores and inspections at donation sites, warehouse and/or any other areas that are owned or controlled by Goodwill Central Coast in the designated region.
- Train on, and maintain proficiency in, the Point-of-Sale (POS) system to ensure sufficient monitoring in areas of potential theft and other loss vulnerability.
- Orient new hires in the designated region on risk management policies and procedures.
- Monitor CCTV for all locations as a spot check for safety and loss prevention.
- Review CCTV archives as requested to investigate all types of staff or customer wrongdoing.
- Maintain CCTV system in the designated region in conjunction with service vendors and make recommendations on camera placement and/or system upgrades.
- Adhere to defined procedures in relation to the collection and disposal of firearms, fireworks, alcohol and any other dangerous or donation deemed too risky or illegal to resell.
- Perform periodic spot checks on purchased goods inventory at stores and warehouse.