RN CLINICAL LIAISON

*Registered Nurse License Required

Job Summary:
Working in an assigned territory, facilitates referrals to agency by gathering and interpreting medical and financial data, meeting with patients and families, and working with healthcare professionals (case managers, discharge planners) to ensure optimal transition from hospital or other facilities to home. Responsible for overall referral growth in assigned territory and facilities. Supports admissions staff by educating and facilitating patient’s access to organization’s services within assigned territory and outside assigned territory as requested.

Job Duties include the following:

1. Makes initial contact and physical, social and psychological and financial assessment of patients to determine appropriateness of organization’s services.
2. Self identifies options for payment, which are not necessarily identified by patient, providing resources as needed including assistance with financial application.
3. Determines needs and coping skills of the caregiver as it relates to caring for patient.
4. Interprets policies and acts as resource for case managers, physicians, hospital and community for effective public relations and marketing of services.
5. Demonstrates the ability to identify the best course of services based on disease process and its progression. Coordinates organization’s services and suggests the appropriate services to family and staff.
6. Initiates referral-to-admission process for each patient referred by facilitating required data, leveraging available resources to ensure data is complete and accurate.
7. As needed, provides accurate and thorough documentation either via phone, fax, or computer to office for additional data entry.
8. Accurately, timely and appropriately documents in organization’s CRM.
9. Ensures documentation is legible and comprehensive.
10. Maintains confidentiality and follows HIPAA regulations.
11. Handles patient problems as they relate to unmet expectations of organization’s services.
12. Effectively communicates with physicians who are non-supporters of organization’s services to bridge this gap and develop a more positive relationship.
13. Communicates with families regarding changes in care plan activities.
14. Conducts individual and group presentations on products and services in an informative, accurate, and professional manner. Responds to questions about products and services.
15. Successfully builds relationships with case managers, social workers, and other care providers.
16. Acts as liaison between physicians, skilled nursing facilities, private duty companies, home health companies, hospitals and rehabilitation providers communicating service enhancements, new products, new programs and service delivery.
17. Facilitates communication between Business Development and Hospital, Skilled Nursing Facility representatives, and other referral sources. Relates opportunities for recovery activities.
18. Keeps agency informed of facility changes regarding bed capacity, staff changes, new facility programs, and/or procedures.
19. Understands that teamwork is a crucial part of our business, and is able to work well with colleagues, no matter the circumstances. Using individual skills, cooperates with others, and accepts and provides constructive feedback despite any personal conflicts between individuals involved.
20. Utilizes current agency and/or department specific software to complete assignments.
21. All other duties as assigned.

Core Values:

Innovation:
We embrace change and are always looking at creative ways to solve problems and serve new populations.

Integrity:
We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.

Collaboration:
We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.

Celebration:
We believe in the importance of celebrating life and relationships.

Education:
We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.