RNIII Case Manager

This position is open to internal applications only.

Hospice of the East Bay (HEB) is a community-based nonprofit hospice and palliative care organization that has been serving patients and families with compassion and dignity for nearly 50 years. We provide hospice and palliative care in patients' homes and in our six-bed inpatient hospice facility, ensuring every patient receives exceptional care wherever they are most comfortable. Our interdisciplinary team works together to support not only our patients but also their loved ones, offering bereavement services for a minimum of one year after a loss. Through our sponsored care program, we remain committed to providing care regardless of a patient's ability to pay.

At Hospice of the East Bay, our employees are at the heart of everything we do. We are proud to have been certified as a Great Place to Work® for the past six consecutive years, reflecting our supportive culture, collaborative teams, and shared commitment to making a meaningful difference every day.

This position serves patients in Vallejo, Hercules, Richmond, Emeryville, Oakland, and surrounding areas.

Position Summary

Reporting to the Team Manager, the Registered Nurse (RN) Case Manager is responsible for identifying the patient’s and family’s physical, psychosocial, environmental, safety and developmental needs and individualizing the patient’s plan of care based on the needs identified. The RN Case Manager coordinates patient/family care and ensures continuous assessment of each patient and family’s needs and implementation of the plan of care under the direction of the attending physician and Medical Director/Hospice physician in conjunction with the interdisciplinary team. Hospice nursing services are based on the initial and ongoing assessment of the patient's needs and are provided in accordance with the interdisciplinary team's care plan.

ESSENTIAL FUNCTIONS

• Identify and address signs of actively dying
• Communicating and collaborating with patient care, MSW and SCC

Hospice nursing services include:

• Assessing all aspects of the patient’s pain and developing an individualized pain management plan.
• Anticipating, preventing and treating undesirable symptoms or secondary symptoms
• Identifying and addressing comfort care needs.
• Supporting, instructing and educating the patient, family and caregiver using teach back.
• Documenting problems, nursing assessments, appropriate goals, care provided, care interventions and patient and family outcomes achieved from intervention and care provided.
• Maintaining the dignity, confidentiality and privacy of the dying patient.
• Supporting the patient’s unique spiritual and cultural beliefs.
• Providing holistic, family-centered care across treatment settings to improve the quality of life.
• Consulting and collaborating with the interdisciplinary team and others involved in the patient’s care.
• Coordinating and managing patient care with awareness of insurance benefits, necessary authorizations and cost containment.
• Coordinating patient care plan with After Hours and Crisis Care Staff.
• Attend, document and present appropriate patient-related information at the Interdisciplinary Team Meetings utilizing the IDT templates.
• Updating the comprehensive assessment and patient’s progress towards desired outcomes
• Supporting the patient’s unique spiritual and cultural beliefs.
• Adhering to and complies with state and federal regulations, as well as accreditation standards.
• Providing patient and primary caregiver education/training, as appropriate, for care and services identified in the plan of care.
• Adhering to evidence-based standards of practice that are endorsed by the agency.
• Identify and address signs of transitioning
• Coordinate care for transfers to GIP level of care
• Coordinate care for transfers to respite level of care
• Coordinate care with Assisted Living & Skilled Nursing Facilities
• Educate and document education of caregivers (home and facility) utilizing appropriate educational tools.

Other Case Management responsibilities:

• Communicating with Team Manager as appropriate regarding patient acuity, scheduling, workload, and difficult situations.
• Completing necessary records, reports and documentation in a timely manner according to agency requirements.
• Following the agency’s process for effective “hand off” communication.
• Participating in educating new staff members as assigned by the Team Manager.
• Supervise performance of Home Health Aide.
• Supervising performance of LVN.
• Attending appropriate in-services held for Hospice of the East Bay staff.
• Participating, as requested, in QAPI activities.
• Initiating and ongoing monitoring of medication reconciliation processes according to Medicare and accreditation standards.
• Respond to email and voice mail communication in a timely manner.

POSITION REQUIREMENTS

Must have the ability to perform a complete nursing physical assessment, develop a comprehensive care plan and respond to the needs of patients and families in the home setting, which includes SNF, RCFE/Board & Care. Must be able to cope with patient/family emotional stress and be tolerant of individual lifestyles without judgment. Must have ability to establish professional boundaries and maintain cooperative relationships with professionals. Must demonstrate excellent interpersonal communication skills, customer service skills, initiative, dependability and good judgment. Must be able to work collaboratively as part of an interdisciplinary team, as well as independently, and problem solve in a crisis. Must take (and pass with 85% or more) a medication calculation competency exam annually. Demonstrates clinical competency as observed during supervisory visit.

EXPERIENCE & EDUCATION

• Current California Registered Nurse License required.
• A minimum of one year of experience working as a professional nurse in an acute clinical setting required.
• CPR certification required.
• Must have current California Driver’s License and a car in good working condition.
• Prior experience in hospice and/or home care preferred.
• Hospice and Palliative Care Nurse Certification highly desirable.
• IV knowledge and expertise desirable
• Must possess basic computer skills.

Compensation & Benefits

• $2.00/hour additional pay for this service area
• 403(b) retirement plan with generous company match
• Medical, dental, and vision coverage, with HSA-eligible plans available
• Up to 27 days of PTO and paid holidays
• Mileage reimbursement at the IRS rate
• Tuition reimbursement
• Life insurance
• Pet insurance and employee discount programs
• Employee Assistance Program (EAP)
• A collaborative, mission-driven team that truly cares

Together, we provide more than care; we offer peace of mind, dignity, and heart.