rNPI Engineer ON
Customer Engineering (CE) within the Service & Delivery (S&D) organization covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases. It contains optimization and / or managing of the optimization of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.
Most work carried out according to procedures, requires supervision and coaching from First Line Manager or peers. Gathers relevant information to support problem solving and decision-making. Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others.
Rapidly learns new tasks and understand new information relevant to the job
Performing efficient and “right first time” integration of Nokia Optic Products and Solutions into customer networks
Performing product presentations/PoC tests/demos to customers
Providing customers with a variety of support services, including but not limited to providing remote and on-site
Making escalation to support groups when needed
Maintaining interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
Creating technical documents and training materials.
Providing problem resolution assistance and training to other technical support personnel as required.
Supporting network consultants during development of the solution and customer
Supports project managers with delivery of new projects.
- Bachelor’s or Master’s degree in Telecommunications, Information Technology, Engineering, or a related field
- Solid knowledge of telecommunication technologies and relevant industry standards
- 1–2 years of directly related professional experience, or equivalent combination of experience and graduate-level education
- Strong knowledge of Nokia Optical Network (Optics) product family is highly desirable
- Foundational understanding of IP networking principles and architectures
- Excellent communication skills with the ability to clearly explain technical concepts, practices, and policies to both internal and external stakeholders
- Strong analytical and problem-solving skills with a creative and solution-oriented mindset
- Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously
- Ability to perform effectively under pressure and meet tight deadlines
- Collaborative team player with strong negotiation skills and the ability to work independently when required
- Demonstrated ability to effectively engage customers on technical topics and provide domain-level expertise