Road Call Center Agent-000358
Posted Updated
POSITION SUMMARY
Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers' safety.
ROLE AND RESPONSIBILITIES
- Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or
damage of equipment. Properly triage to avoid costly and unnecessary repairs and downtime. - Investigates historical repair records to identify trends
- Determines the appropriate steps to ensure both the driver and equipment are safely removed from the road, if necessary.
- Examines locations of maintenance facilities to determine the best solution for a breakdown event.
- Communicates necessary breakdown information with other departments to ensure on-time delivery.
- Obtains estimates, provides appropriate repair approvals, and updates repair statuses.
- Issues repair authorizations to vendors as needed.
- Coordinates lodging reservations
- Receives and carries out instructions.
- Manages regular and predictable attendance.
- Performs other duties as assigned.