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Monroe Tractor

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Road Service Technician

Open 60d posting dated 4 weeks ago

Summary

On-site technician travels to customer sites to perform maintenance and repairs on heavy construction and agricultural equipment, including diesel engines, while ensuring safety and customer satisfaction.

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

We’re looking for a skilled Road Service Technician with a strong background in heavy equipment. In this role, you’ll provide professional, safe, and efficient support for our branch while on the road, handling everything from routine maintenance to complex diesel engine repairs for customers.

Qualifications

  • Prior experience in heavy construction equipment or agriculture equipment is preferred.
  • Strong independent work ethic but also able to work collaboratively with a team.
  • Excellent customer service skills; a builder of relationships.
  • Clear and concise communications.
  • A strong sense of urgency, focusing on time.
  • Computer skills.
  • Valid Drivers License and clean driving record is required.
  • Ability to independently lift between 50-75 pounds.

Responsibilities

  • Provide technical service to equipment.
  • Read job orders.
  • Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively.
  • Follow checklists to ensure all critical parts are examined.
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
  • Test-drive vehicles to ensure that they run smoothly.
  • Tag all warranty parts and return them to the warranty clerk.
  • Attend training classes and keep tabs on factory technical bulletins.
  • Develop and maintain positive relationships with customers to increase overall customer happiness.
  • Properly complete the service and/or repairs assigned by the supervisor.
  • Complete all work according to the applicable safety requirements and published procedures.
  • Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
  • Maintain your designated workspace in an organized and clean manner.
  • Ensure guest vehicles are returned as clean as they were before being serviced.
  • Show the utmost courtesy to all guests, visitors, and dealership personnel.
  • Make every effort to achieve the production objectives set by management.
  • Adhere to the manufacturer’s policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.
  • Any other duties as outlined by the Service Manager and, or management.

Technician Benefits

  • Annual Tool/Shoe Allowance.
  • Uniforms provided.
  • Discounts on products and services.
  • Continued education, manufacturer hands-on and web-based training.

Benefits

  • Medical, Dental & Vision Insurance
  • Health Savings Account (Employer + Employee Contributions)
  • Accident & Disease Insurance
  • 401K Plan + Match
  • Competitive Paid time off Policy
  • Short/Long Term Disability
  • Annual Reviews

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • LinkedIn Profile optional
  • What is your home mailing address?
  • Are you at least 18 years old? choose one
  • If you answered no, do you have a work permit? choose one · optional
  • Are you either a U.S. citizen or an alien who has the legal right to remain and work in the U.S.? (you will be required to furnish proof of lawful work status if you are extended a job offer) choose one
  • What is the minimum pay you would accept for this position?
  • Do you have an existing confidentiality agreement with your current or previous employer(s)? choose one
  • If you answered yes, please explain the existing confidentiality agreement, which employer it is with, and when it expires. written answer · optional
  • Have you ever been employed by Monroe Tractor? choose one
  • If you answered yes, what location did you work at and when did you work there? optional
  • Were you referred to Monroe Tractor by an existing employee? choose one
  • If you answered yes, who referred you? optional
  • By checking this box, you agree to receive mobile messages from us in relation to this job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy: https://www.monroetractor.com/privacy-policy/ choose any · optional
  • By typing my name below, I understand that if I am hired, my employment may be terminated with or without cause or notice, at any time, at either my option or that of the Company. I understand that no management representative has any authority to enter into any agreement for continuing employment for any specific period of time or which is contrary to the foregoing and that any such agreement must be in writing and signed by the Company President. I give the Company permission to contact all or any of my previous employers and references and authorize them to disclose any information the Company may request in the course of its investigation of this application for employment, and I hereby release the Company and such references and prior employers from any and all liability with respect to such disclosures. After a tentative offer of employment has been made, if requested by the Company, I agree to take a job-related medical examination at no personal expense and authorize the examining physician to disclose the findings to the Company. I understand that any offer of employment is conditioned upon receipt of satisfactory references and satisfactory completion of any such job-related medical examination. I also understand that I may be requested now or at any subsequent time during my employment with the Company to submit to drug and/or alcohol tests, at the Company’s expense. I understand that if I refuse to take the test, my employment may be terminated immediately. I have provided truthful and complete responses to all inquiries in the application and authorize the Company to investigate all statements contained in the application. I understand that the discovery of any falsification or omission constitutes grounds for immediate dismissal or refusal to hire. If employed, I will abide by the Company’s rules and regulations, which I understand are subject to change by the Company.

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