Room Service Manager
Description
Hire Resolve is recruiting an experienced room service manager for a prestigious luxury 5-star hotel partner in Andorra, Southwest Europe. This is an excellent opportunity for a hospitality professional with strong F&B operations experience, exceptional attention to detail, and a passion for delivering discreet, high-quality in-room dining experiences within a luxury environment.
As room service manager, you will oversee the full in-room dining operation, ensuring seamless 24/7 service delivery, consistent quality standards, and exceptional guest satisfaction. You will lead a dedicated team and work closely with kitchen, front office, and F&B departments to ensure efficient and timely service.
Key responsibilities
- Oversee and manage all room service operations, ensuring smooth and efficient 24/7 service delivery.
- Lead, train, and supervise the room service team to maintain luxury service standards.
- Ensure accurate order taking, preparation, and timely delivery of in-room dining orders.
- Maintain high standards of presentation, food quality, and guest satisfaction at all times.
- Coordinate closely with kitchen and other hotel departments to ensure operational efficiency.
- Monitor guest preferences and ensure personalised service delivery.
- Manage staffing schedules, inventory, and operational logistics for room service.
- Handle guest feedback and resolve service issues promptly and professionally.
- Ensure compliance with all health, safety, and hygiene regulations.
Requirements
- Qualification: Higher vocational training (Ciclo Formativo de Grado Superior) required.
- Experience: Minimum 2 years experience in room service or high-end F&B operations in a supervisory or management role within a luxury hotel environment.
- Languages: Fluent Spanish and English are mandatory. A third language (French and/or Catalan) will be highly advantageous.
- Logistics: Valid passport and clear criminal record.
- Leadership: Strong team management, communication, and guest-relations skills.
- Standards: Professional presentation, high energy levels, and a guest-focused approach.
- Compliance: Must meet all legal employment requirements for Andorra.
Benefits
- Position: Permanent employment opportunity.
- Career growth: Opportunity to build a long-term career within a luxury hospitality environment.
- Meals: One meal per day included.