Rooms Controller

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Rooms Controller to help keep the hotel’s rooms operation moving with precision, pace, and personality. We’re searching for someone highly organized, naturally collaborative, and able to see the bigger picture while keeping track of every moving part.

The Opportunity

At The Standard, a smooth stay starts long before a guest opens their door.

As our Rooms Controller, you’ll connect the dots between Front Office, Housekeeping, Engineering, and hotel leadership to ensure our rooms are ready, accurately reported, and perfectly aligned with the needs of the operation. You’ll be at the center of the action, turning information into momentum and helping create a seamless experience for both guests and colleagues.

What You'll Do

• Monitor and coordinate the daily status of all guestrooms and residences.
• Maintain accurate room status information in the property management system.
• Coordinate closely with Front Office and Housekeeping on room readiness, priorities, out-of-order rooms, and room moves.
• Track discrepancies between system status and physical room status, following up until resolved.
• Help prioritize rooms based on arrivals, VIPs, special occasions, early check-ins, and operational needs.
• Communicate updates clearly and efficiently across departments.
• Monitor room inspections, maintenance requests, deep-cleaning schedules, and pending follow-up.
• Support the timely release of clean and inspected rooms.
• Keep accurate records, logs, reports, and shift handovers.
• Help identify patterns or recurring issues that may affect room availability or the guest experience.
• Respond quickly and calmly to last-minute changes and unexpected situations.
• Support a smooth flow of information across the Rooms Division throughout the day.
• Follow all hotel standards related to privacy, safety, security, and guest confidentiality.
• Contribute to a working environment that is organized, communicative, and distinctly The Standard.