Rooms Division Manager

Purpose
As the Rooms Division Manager, your key role is to ensure the seamless operation of the Front Office, Housekeeping, and Maintenance departments, all geared toward achieving exceptional guest satisfaction. Your collaborative partnership with the General Manager will be instrumental in driving revenue growth.

This role is a for a 12-month parental leave cover.

Primary Responsibilities

Champion exceptional customer service standards, ensuring that guests' needs are met promptly and effectively
Provide support and guidance to Department Heads (where applicable) to enhance the effective management of all team members
Cultivate an environment of open communication and operational efficiency among departments to ensure the overall financial success of the property
Maintain a forward-thinking business perspective, actively seeking opportunities to expand and retain owner and guest business within the property
Lead by example by consistently delivering passionate, knowledgeable, and friendly service to both external and internal guests
Address issues and challenges proactively, finding innovative solutions to ensure a seamless guest experience
Coach and mentor team members for their career growth, while leveraging networking and learning opportunities for your own development

Skills & Experience

Experience as a Rooms Division Manager or department head within Front Office or Housekeeping
Strong financial acumen and understanding of revenue management
Ability to adapt to changing circumstances and work well under pressure
Proficiency in conflict resolution and crisis management

You foster a can – do approach with impeccable attention to detail and exceptional time management skills
Flexible availability to accommodate various shifts, including weekends and public holidays as required