Rooms Division Supervisor (Japanese Speaking) - MMC
By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
- Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers staterooms are always upheld.
- Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
- Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
- Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
- Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers rooms, including problem resolution and all Service Excellence related guest inquiries.
- Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
- Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.
- Minimum of five (5) years of experience in Housekeeping operations, within a premium hospitality environment (luxury hotels or cruise ships preferred).
- At least one (1) year in a supervisory or leadership role, demonstrating the ability to manage teams, delegate tasks, and uphold high operational standards.
- Proven experience in overseeing both guest staterooms and public areas, ensuring consistent cleanliness, presentation, and compliance with brand standards.
- Strong understanding of Public Health, Environmental, and Sanitation regulations, particularly those relevant to maritime or international hospitality environments.
- Ability to ensure full compliance with hygiene protocols, safety procedures, and cleaning standards in all operational areas.
- Familiarity with inspection processes, reporting tools, and quality control measures in housekeeping operations.
- Excellent command of English, both written and verbal, with the ability to communicate effectively with international guests and crew.
- Good command of Japanese, both written and verbal, with the ability to support Japanese-speaking guests and liaise with relevant stakeholders.
- Solid understanding of customer service fundamentals, with a strong commitment to delivering an exceptional guest experience at all times.
- Ability and willingness to anticipate guest needs, resolve concerns promptly, and consistently exceed expectations.
- Demonstrated capability to create memorable guest interactions, contributing to high satisfaction and loyalty.
- Motivated, results-driven individual with a strong desire to excel in all areas of responsibility.
- Proven ability to lead, coach, and motivate a diverse, multicultural team, fostering a positive and collaborative work environment.
- Excellent communication and interpersonal skills, with a warm, approachable, and professional demeanor.
- Skilled in conflict resolution, feedback delivery, and performance management.
- Personable and engaging communicator with a friendly, positive, and service-oriented mindset.
- Demonstrates empathy, cultural awareness, and emotional intelligence when interacting with guests and colleagues.
- High level of professionalism, integrity, and reliability.
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
· A competitive salary package.
· Your own comfortable double cabin - your private space to relax and recharge.
· Company-paid travel to and from the ship, so you can focus on the journey ahead.
· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
· A vibrant recreation and welfare program designed to support your well-being and work-life balance.
· Access to exceptional learning and development opportunities to grow your skills and advance your career.
· The chance to travel the world, exploring exciting destinations while doing what you love.
· A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.