RPAAnalyst & Support
Description
About the role
Support the operational delivery of Robotic Process Automation (RPA) initiatives across business functions. This role monitors production bots, conducts user acceptance testing, documents processes, supports end users and coordinates issue resolution to help ensure reliable and effective RPA operations.
Key responsibilities
Monitor and support RPA bot operations during production hours.
Execute manual processes when automated systems require intervention.
Provide standby support during production system maintenance windows.
Track and document production process performance metrics.
Coordinate with stakeholders on RPA-related operational issues.
Conduct user acceptance testing for RPA implementations across different milestones.
Execute test scenarios and validate robot functionality against business requirements.
Prepare and maintain step-by-step UAT guides for RPA processes.
Document test results and coordinate the resolution of identified issues.
Support UAT activities for Performer and Dispatcher components.
Create and maintain process documentation for RPA workflows.
Develop user guides and standard operating procedures for RPA processes.
Prepare master listings and completion reports for RPA milestones.
Document as-is and to-be process flows across multiple business areas.
Maintain version control of RPA-related documentation.
Identify, log and track RPA-related issues and system bugs.
Coordinate with development teams on production issues and resolutions.
Provide first-level troubleshooting for RPA operational problems and escalate complex technical issues where required.
Monitor resolution progress and communicate status to stakeholders.
Liaise with business users to understand RPA requirements and issues.
Provide training and support to end users on RPA processes.
Communicate system changes and updates to relevant stakeholders.
Assist business teams with RPA-related queries and requests.
Support change request activities for new RPA implementations.
Stay current with RPA technology trends and best practices.
Support the evaluation of new RPA tools and technologies.
Participate in team knowledge-sharing sessions.
What we're looking for
A Diploma in Information Technology, Computer Science or a related field is required; a Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field is preferred.
Two to three years of experience in IT, business analysis or a related field.
Working knowledge of RPA platforms, with UiPath experience preferred.
Basic understanding of process automation concepts and methodologies.
Familiarity with workflow documentation, process mapping, software testing methodologies and UAT processes.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint and Outlook.
Basic understanding of database concepts, SQL queries, system integration concepts and APIs.
Basic scripting knowledge in Python, VB Script or a similar language is advantageous.
Professional certifications in UiPath, Blue Prism or Power Automate are advantageous.
ITIL Foundation certification is advantageous.
Understanding of insurance or takaful operations and general insurance processes is advantageous.
Awareness of financial services regulatory requirements and business process reengineering concepts is advantageous.
Strong analytical, problem-solving and troubleshooting abilities.
Good documentation and technical writing skills, with effective written and verbal communication.
Ability to work independently, manage multiple tasks, meet deadlines and maintain accuracy.
Experience with project management tools such as JIRA or Redmine is advantageous.