RV Park Lead Attendant

Pay Rate: $17.50 an hour

SUMMARY: To assist the manager and supervisor with daily operations. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and assist with daily RV Park & Campground activities, including book reservations, assign / direct to full hook up sites, tent sites, campsites, and dry lot.
• Enter and track reservations in reservation system
• Review and confirm on line reservations
• Perform bookkeeping and general accounting functions
• Clean and maintain grounds, facilities and restrooms
• Maintain open communications with guests and resolve conflicts
• Inform manager and supervisor about RV Park & Campground activities and fill-in during Manager’s/Supervisors absence as assigned
• Schedule and provide work direction to staff
• May be asked to help staff the marina if needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Preferred:

• High School Diploma / GED or equivalent experience
• RV & Campground experience or knowledge of RV types, equipment and terminology

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal, written and interpersonal communication skills
• Computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent guest relation skills
• Problem solving skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• Bloodborne Pathogens training
• RV Park & Campground safety orientation
• TIPS training and certification
• Effectively Handling Harassment training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
• Must be able to operate foot pedals

WORKING ENVIRONMENT

• Work is performed primarily in the RV Park & Campground area (indoors and outdoors) including fumes and chemicals, and may require going onto the gaming floor which has flashing lights, frequent loud noises and cigarette smoke
• Required to work in extreme weather such as wet, damp and high wind
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact