Sales Account Manager

Join our team as a Sales Account Manager and play a vital role in supporting key customers across Southeast Wisconsin. This role combines strategic account management, new business development, and cross-selling opportunities, making it ideal for a sales professional who thrives on building partnerships and delivering results.

Responsibilities include, but are not limited to:

• Serve as a primary point of contact for customers and address their inquiries and concerns promptly. Proactively provide information or respond to inquiries about accounts, products, and services or information concerning pricing, changes in service, discontinuance, etc.
• Collaborate with colleagues and internal groups (operations, logistics, product development, marketing) as needed to solve customer issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions, sales activities, and sales pipelines.
• Utilize the various systems and processes such as the order process, Salesforce/Power Bi, inventory management, logistics systems, supply/demand planning, etc.
• Analyze customer accounts to identify growth opportunities and areas for improvement.
• Take action on account challenges and opportunities while effectively balancing the needs of DFA and the customer.
• Identify and recommend new sales opportunities within existing accounts. Initiate and close sales calls with customers, following department processes and expectations.
• Prepare and deliver sales presentations, product demonstrations, and proposals on existing and new products and/or services. Educate clients on the benefits and features of the products and/or services.
• Generate regular reports on sales performance and account status. Interpret sales reports to leverage DFA’s position (e.g., ranking, ACV. market share, sales movement).
• Participate in meetings with the sales team, marketing, and product/service development teams to align strategies and offerings.
• Under guidance, plan territory or account approach and monitor resources.
• Stay informed about market trends, industry developments, and customer needs.
• Deliver on assigned volume, profit, and administrative targets for the assigned accounts.