Sales Admin Assistant

The Sales Admin Assistant is responsible for supporting the sales team by managing order fulfilment processes, maintain customer relationships, and ensuring accurate documentation. This role plays a critical part in enhancing customer satisfaction and operational efficiency.

Key Responsibilities

• Oversee the accurate and timely processing of sales orders, discounts and return documentation
• Maintain and update customer listings in the system to ensure accuracy
• Understand customer needs and provide assistance throughout the order fulfilment process
• Build and maintain strong key account relationships, actively engage with customers to offer tailored support
• Handle customer inquiries, providing solutions and gathering feedback to the Sales Team and other relevant functions
• Update inventory levels or sales related document to customer ERP portal
• Provide assistance in ongoing review records and information to determine effectiveness of work process and procedures
• Support continuous work improvement activities and performance improvement strategies
• Any other ad-hoc assigned by the manager

Job Requirements

• Prior experience in sales administration or a related role is preferred.
• Strong organizational skills and attention to detail
• Strong interpersonal abilities to build and maintain relationships
• Self-motivated with a proactive, results driven approach