Sales and Move-In Coordinator

Join Our Team at Carroll Lutheran Village!

We are looking for a Full-Time Sales & Move-In Coordinator to join our dynamic Sales team. This position is scheduled Monday through Friday, 9:00am to 5:00pm., with occasional evening hours required for special events and community programs.

The Sales & Move-In Coordinator plays a vital role in creating a seamless experience for prospective and incoming residents. This position is responsible for coordinating all aspects of the move-in process, supporting sales and marketing initiatives, and providing exceptional customer service to residents, families, and prospective community members.

What You'll Do as our Sales and Move-In Coordinator:

• Meet with depositors to arrange the selection of finishes for the residence and coordinate with the Facilities team to ensure efficient and timely completion of the residence for move-in.
• Coordinates all aspects of the move-in process, including application processing, approvals, paperwork, and move-in logistics such as key distribution and resident orientation.
• Manage incoming calls, telephone messaging, and correspondence for sales team.
• Distribute leads to counselors and maintains databases, move-in, occupancy, and inventory lists.
• Provide hospitality for prospective residents and visitors.
• Assist residents and staff with inquiries and referrals to related services (estate sales, real estate, movers).
• Maintain accurate, detailed activity records in the CRM, including inventory, move ins, move-outs, and internal transfers.
• Participate in planning and coordinating marketing efforts, including lead base mailing list and list management and coordinating details of special events and educational seminars.
• Assist in coordinating the Resident Ambassador Program to support marketing initiatives.
• Assist with preparing sales and marketing reports and assist with budget tracking, payroll paperwork, and accounts payable.
• Assemble sales collateral and materials needed for presentations and events; maintain sales material inventory and handle reprints, coordinating with LSMMD Marketing when significant updates need to be made.
• Maintain office operations, including supply inventory, equipment, and facility services.
• Collaborate with Facilities and other departments to ensure timely and smooth apartment turnovers, confirming readiness for occupancy and timely completion of move-outs, renovations, and custom upgrades.
• Perform additional duties as assigned.

What You'll Love About Carroll Lutheran Village and LSMMD:

• Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!
• Our supportive, collaborative, and fun work environment.
• Opportunities to learn and grow!
• Competitive salary
• Health, Dental and Vision Insurance.
• Generous HRA contribution.
• Paid Short & Long-Term Disability and Life Insurance.
• Paid Sick Leave
• Generous Vacation package
• Contributions to a 403(b) Retirement Savings Plan.
• Tuition Reimbursement and Scholarship Opportunities.
• Paid Professional Development.
• Use of our On-Site Fitness Center and Indoor Pool at No Cost.