SALES ASSOCIATE (ENTRY LEVEL)

Customer Service

• Welcome customers and offer help promptly and professionally.
  
• Help parents and caregivers find suitable clothing and footwear for their children.
  
• Answer basic questions about product sizes, materials, features, prices, and availability.
  
• Listen to customer concerns and refer issues you cannot resolve to the Store Supervisor.
  

Sales Support

• Learn the store’s sales targets and help the team work toward them.
  
• Approach customers and ask how you can help.
  
• Recommend products that match customers’ needs.
  
• Suggest related items when useful and appropriate.
  

Displays and Stock

• Keep product displays tidy, attractive, and easy to shop.
  
• Return products to the correct places and replenish displays when needed.
  
• Handle merchandise carefully.
  
• Report damaged or missing products to the Store Supervisor.
  
• Assist with stock counts and deliveries when assigned.
  

Transactions

When trained and assigned to the till:

• Scan or enter products correctly and check prices.
  
• Process payments accurately and provide receipts.
  
• Follow store procedures for returns, exchanges, and cash handling.
  

Cleanliness, Safety, and Teamwork

• Keep your work area clean and walkways clear.
  
• Follow store safety procedures and report hazards promptly.
  
• Work respectfully with colleagues and support the team during busy periods.
  
• Attend team briefings and take part in opening or closing tasks when assigned.
  

Qualifications and Skills

• Certificate, Diploma, or equivalent qualification in Sales, Marketing, Business Administration, Retail Management, or a related field.
  
• Good communication and customer service skills.
  
• Basic computer and numeracy skills.
  
• Willingness to learn about products, sales, and store procedures.
  
• Reliable, honest, organized, and able to work well with others.
  

Requirements

Qualifications: Entry Level Sales Associate

Minimum requirements.

• Basic computer literacy.
  
• Basic numeracy and ability to handle cash accurately.
  
• Good communication and customer service skills.
  
• Willingness to learn how to use a POS system and follow store procedures.