Sales Back Office & Operations Coordinator
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About the Role
At VOICELAND, we are looking for a Sales Back Office & Operations Coordinator to join and strengthen our Sales department.
This role serves as the operational engine of our sales team. Your primary mission will be ensuring flawless organization and end-to-end operational support across the entire sales lifecycle.
Your Purpose: To absorb administrative and operational complexity so our Account Managers can focus entirely on meetings, negotiations, and expanding their client portfolio.
Requirements
Key Responsibilities (What You Will Do):
- CRM & Sales Administration: Daily management and auditing of CRM data (Leads, Contacts, Companies, Deals). Ensure every active opportunity has the correct pipeline stage, assigned owner, and clear next steps.
- Proposal & Offer Preparation: Support Account Managers with standardized proposal drafting and cost assembly. Verify recurring and one-off charges (Cloud PBX services, phone numbers, channels, hardware).
- Onboarding & Handovers: Following a closed deal (Won Deal), manage the collection of company/billing details and executed contracts. Coordinate smooth handovers from CRM to Billing, Zoho Projects, Provisioning, and Support teams.
- Number Portability & Equipment Operations: Track number porting requests and coordinate between Sales and Provisioning through to completion. Manage administrative processing for hardware orders.
- Billing Coordination: Ensure the Billing team has complete clarity on invoice items, effective start dates, and terms. Coordinate requests for upgrades, cancellations, and renewals.
- Renewals Management: Systematically track expiring contracts and proactively alert Account Managers in a timely manner so no renewal opportunity is missed.
- Sales Reporting: Generate management reports detailing lead flow, pipeline status per Account Manager, and open operational tasks to facilitate effective prioritization.
Candidate Profile (What We Are Looking For):
- Exceptional organizational skills and acute attention to detail, ensuring every agreement is accurately logged and costed.
- Outstanding collaborative and coordination capabilities, acting as the central nexus between Sales, Billing, Provisioning, and Support.
- A KPI-driven mindset focused on CRM data accuracy, handover speed, and proactive renewal management.
Important Note About the Role:
This position does NOT replace an Account Manager, does NOT include cold calling as a primary responsibility, and carries NO direct revenue targets. It is focused entirely on process ownership and sales operations execution.
Benefits
What We Offer:
- Flexible working hours and hybrid work model (Hybrid).
- Private health insurance plan.
- Monthly unlimited public transportation pass (OASA).
- A modern, youthful, and supportive working environment.