Sales Coordinator
Posted
Description
- The Sales Coordinator provides administrative, operational, and sales support to the Sales & Marketing Department for Hyatt House LAX and Hyatt Place LAX.
- This position plays an important role in keeping the sales department organized, ensuring timely follow-up on business opportunities, coordinating client communications, and supporting the sales team in achieving revenue goals for both properties.
The ideal candidate is highly organized, detail-oriented, proactive, professional, and comfortable working in a fast-paced hotel environment. This individual will serve as an important link between the sales team, hotel operations, clients, and prospective customers. - Our Expectations
We are looking for someone who takes ownership of their responsibilities, demonstrates initiative, and understands that organization and follow-through are essential to a successful hotel sales operation.
This is not simply an administrative position. The Sales Coordinator is an important part of the revenue-generating team and is expected to be proactive, solution-oriented, and committed to helping both Hyatt House LAX and Hyatt Place LAX achieve their business objectives.
Our goal is simple: Stay organized, sell together, follow through, and win business for both hotels.
Key Responsibilities
1. Sales Administration & Support
- Provide daily administrative support to the Dual Director of Sales & Marketing and sales team.
- Prepare sales proposals, contracts, correspondence, presentations, and client documents.
- Maintain organized electronic sales files and client records.
- Assist with preparing weekly sales reports, production reports, and department updates.
- Maintain accurate sales calendars, appointments, and meeting schedules.
- Assist with expense reports, purchase requests, and departmental paperwork.
2. Lead Management & Follow-Up
- Monitor incoming sales inquiries and distribute leads to the appropriate sales manager.
- Assist with responding to RFPs, group inquiries, and corporate requests.
- Maintain accurate lead tracking and follow-up records.
- Follow up on outstanding proposals and pending contracts as directed.
- Ensure leads and opportunities are updated in the hotel's sales and CRM systems.
- Help identify opportunities to generate repeat business.
3. Group & Event Coordination
- Assist with group room blocks, rooming lists, and booking instructions.
- Prepare group resumes and communicate important details to hotel operations.
- Coordinate site inspections and client appointments.
- Assist with organizing client meetings, familiarization tours, and sales events.
- Ensure all group documentation is accurate and distributed to the appropriate departments.
4. Sales & Marketing Coordination
- Assist with creating sales presentations, marketing materials, and promotional campaigns.
- Support social media and property marketing initiatives as assigned.
- Help coordinate client appreciation events and hotel promotions.
- Maintain updated property information, fact sheets, and sales collateral.
- Assist with coordinating sales blitzes, prospecting activities, and trade show preparation.
5. Communication & Team Support
- Serve as a communication liaison between the sales department and hotel operations.
- Participate in daily sales stand-up meetings and weekly department meetings.
- Help track sales activities, appointments, site visits, and prospecting efforts.
- Assist with special projects and assignments from the Director of Sales & Marketing.
- Maintain professionalism and positive communication with clients, colleagues, and hotel leadership.
Qualifications & Experience
- Previous hotel experience preferred.
- Previous administrative or sales coordination experience preferred.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Ability to manage multiple priorities and meet deadlines.
- Familiarity with hotel sales systems, CRM platforms, and property management systems is a plus.
- Strong attention to detail and a customer-focused attitude.
- Ability to work independently while supporting a collaborative sales team.
Performance Expectations
Success in this position will be measured by:
- Timely response and follow-up on sales inquiries.
- Accuracy of contracts, proposals, reports, and group documentation.
- Organization and maintenance of sales files and CRM records.
- Consistent support of both hotel sales teams.
- Effective communication with hotel departments.
- Ability to anticipate departmental needs and take initiative.
- Contribution to the overall efficiency and productivity of the Sales & Marketing Department.