Sales Coordinator

• Up till $3,300 basic + Variable Bonus
• Work Location: Pasir Panjang Rd
• Work time: Monday to Friday 8.30am to 5.30pm
• Established FMCG Company with 70+ Years of Heritage
• Well-Known Food & Beverage Brands & Products
• Regional Exposure Across Singapore & Southeast Asia
• Exposure to Sourcing, Distribution & Brand Development

Job Description:

• Servicing of existing and new customers
• Build and maintain strong relationships with existing customers
• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Monitor their regular order patterns and inventory needs.
• Proactively recommend re-orders or stock replenishment based on usage trends.
• Process and manage all sales orders retrieved from various channels accurately and promptly.
• Ensure proper documentation and filing of delivery orders and related records.
• Coordinate with customers, internal Sales team, and Warehouse to ensure timely delivery and customer satisfaction.
• Attend to customer enquiries, feedback, and complaints; escalate to relevant parties when necessary.
• Maintain and update daily sales data
• Assist in preparing sales quotations and handling enquiries in alignment with the S&M Manager.
• Perform administrative duties such as filing, printing of store orders, and preparation of visitation forms.
• Sales support- assist in phone-in orders, quoting prices based on agreed terms with the S&M Manager.
• Support the Sales team in the execution of promotional activities and price updates.
• Maintain records of competitor activities, advertisements, and industry insights as assigned.
• Handle incoming calls from the general line and transfer them to the appropriate departments or individuals as needed.
• Ensure timely and courteous responses to all incoming queries.
• Ad Hoc Responsibilities such as support field sales operations when needed. Perform other related duties and tasks as assigned by the S&M Manager.

Requirements:

• Diploma in Business, Marketing, Admin or relevant
• Minimum 2 years of working experience as a Sales Coordinator
• Sales & Marketing knowledge is advantageous