Sales, Customer Experience & Operations Specialist

Job Type: Full-time
Work Schedule: Monday – Saturday
Salary: ₦300,000 monthly
Start Date: Immediate

About the Role

An emerging fragrance and lifestyle brand is seeking a commercially driven and organised specialist to manage sales, customer relationships, order fulfilment, inventory and daily operations.

Key Responsibilities

• Respond to customer enquiries across WhatsApp, Instagram and other digital platforms, converting enquiries into sales.
• Recommend products, follow up with prospects and drive repeat purchases.
• Manage customer orders, payments, packaging, dispatch and delivery tracking.
• Handle customer complaints, returns and after-sales support.
• Maintain inventory records, conduct stock counts and reconcile stock movements.
• Coordinate stockists and monitor stock supplied, sold, returned and transferred.
• Maintain accurate product listings, pricing and availability across digital platforms.
• Support social selling, pop-ups and brand activations.
• Prepare reports on sales, inventory, orders, deliveries and customer feedback.

Requirements

• 2–4 years' experience in sales, retail, customer service, e-commerce or operations.
• Demonstrated ability to meet sales targets.
• Strong communication, organisation and attention to detail.
• Proficiency in Microsoft Excel, Google Sheets and digital communication platforms.
• Familiarity with POS, e-commerce and inventory management systems.
• Good numeracy and stock reconciliation skills.
• Ability to work independently in a fast-paced environment.

Additional Advantage

• Experience in e-commerce, inventory control, stockist coordination or Shopify.
• Experience in premium retail, lifestyle, fashion, beauty or consumer brands.

Benefits

• Performance-based bonuses and/or sales incentives.
• Opportunity to contribute to the growth of an emerging Nigerian brand.

📧 Apply via: recruitment@salveconsultinglimited.com

Send your CV and cover letter with Sales, Customer Experience & Operations Specialist as the email subject.