Sales Development Manager 業務開發經理

About the Role
We are seeking an operationally sharp, empathetic, and metrics-driven Sales Development Manager to lead, scale, and mentor our team of ten Sales Development Representatives (SDRs). The SDR team is the engine of our outbound growth strategy—responsible for identifying prospective clients, executing multi-channel outreach, and securing high-value qualified opportunities for our Account Executives.
Reporting directly to the Director of Sales, you will operate as a high-impact player-coach. This role goes beyond pure spreadsheet management and metrics-tracking; we are looking for a leader with high emotional intelligence who can actively read team dynamics, resolve internal friction, and execute hands-on skill development. This role is ideal for a process-driven mentor who is passionate about building deep trust and transforming early-career talent into elite sales professionals.

Key Responsibilities
Team Leadership, EQ, & Sentiment Management
●    Proactive Friction Management: Actively monitor and read team dynamics to identify internal friction early. Proactively manage team sentiment and resolve interpersonal conflicts before they impact overall performance or workplace morale.
●    Trust & Culture Building: Establish an open, transparent floor for communication where team members feel supported, heard, and aligned with company culture.
●    Active Coaching & Skill Development: Move beyond high-level metrics-tracking to deliver daily, hands-on skill development—including live call shadowing, real-time feedback, and interactive workshops. You will be directly accountable for identifying coaching gaps and actively turning underperforming reps around to get them "into the green.

Sales Process & Technology Optimization
●    KPI & Campaign Governance: Monitor and drive daily/weekly activity metrics (outbound volume, response rates, conversion velocity) while ensuring performance frameworks are handled with objective, clear, and professional communication.
●    Campaign & Messaging Strategy: Partner with the Director of Sales to design, test, and optimize outbound sequences, multi-channel messaging (email, LinkedIn, phone), and data targeting strategies.
●    Tech Stack Mastery: Oversee and optimize the daily use of our sales tech infrastructure (HubSpot, Lemlist, LinkedIn Sales Navigator, Clay, ZoomInfo, etc) to maximize automation, efficiency, and pipeline velocity.

Data & Strategic Alignment
●    Reporting & Insights: Maintain data hygiene across sales tools and provide executive-level reporting on team activities, conversion bottlenecks, and pipeline health to senior leadership.
●    Cross-Functional Collaboration: Act as the critical bridge between the SDR engine and the Account Executive team to ensure seamless lead handoffs and consistent feedback quality.