Are you a positive, enthusiastic, and self-motivated individual who enjoys engaging with people and building relationships? Enercon, a family-owned industry leader celebrating over 50 years in business, is seeking a Sales Development Representative (SDR) to follow up on inbound leads, nurture customer relationships, and develop strategic outbound outreach initiatives. This role does not involve direct selling, but plays a crucial part in maintaining engagement, identifying new opportunities, and supporting the sales process. You'll thrive in our collaborative, friendly work environment, enjoy profit-sharing programs, and have opportunities for growth. Join us in our brand-new corporate headquarters and be part of a financially strong company that values its employees. Apply today and start your next career with Enercon!

Roles, Expectations & Responsibilities
Lead Management & Follow-Up

• Prompt follow up on marketing-qualified leads (MQLs), inquiries, and open proposals to maintain engagement and interest, meeting Enercon’s 10-minute goal for Website inquiries with Enercon’s Phone First Email Second Philosophy

• Build rapport & establish trust with potential customers, as a knowledgeable & friendly first point of contact.
• Understand customer needs, challenges, and level of interest and connect them with our application experts & sales team as appropriate.
• For leads not ready for sales: nurture those leads over time, ensuring consistent and meaningful touchpoints to increase engagement and readiness for handoff to the sales team.

Proposal Follow-Up

• Follow up with Enercon customers who have not taken recent action after requesting parts quotes, sample trials and other highly engaged activities.

Outbound Marketing (New Markets, Special Projects & Current Customers)

• Research, identify and proactively reach out to prospective customers through strategic outreach.
• Initiate conversations with prospects via phone, email, and social media to understand their needs, challenges, and level of interest while consultatively positioning Enercon as a potential solution.

Strategic & Creative Outreach

• Apply a mix of art and science to lead nurturing—experimenting with different follow-up strategies, messaging, and communication techniques to improve effectiveness.
• Develop and refine best practices for outreach, testing what works and continuously improving engagement strategies.
• Maintain a high level of activity and persistence, staying proactive in reaching out to customers.

Data Management & Reporting

• Keep accurate and detailed records of all prospect interactions, status updates, and follow-ups in the CRM system.
• Track and analyze engagement metrics to optimize outreach effectiveness.
• Provide regular feedback to sales and marketing teams on lead quality and conversion trends.

Inbound Calls & Web Chat

• Serves as primary for inbound calls without a current existing relationship.
• Serves as backup for inbound calls for sales managers when traveling or on the phone.

• Actively engages with online chat leads and works to convert them to qualified leads and takes the lead role for response with this tool.

Vitality of the Organization

• Participate in department staff meetings by providing an update on activities, strategic ideas that help grow our business, while learning about trends and new product offerings

Metrics

• SDR will work towards specific KPIs the following areas.
  • Leads converted to opportunities.
  • Outgoing phone calls/week
  • Total interactions with prospects and customers