Sales Development Representative

At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. We are building for scale, speed, and long-term innovation. At RMS, every person is empowered to own their space, challenge the status quo, and make a meaningful impact.

Your Impact
Drive qualified pipeline growth for RMS by managing both inbound leads and outbound prospecting activities. Convert warm interest into qualified opportunities and generate new business through strategic outbound efforts.

Responsibilities

• Achieve monthly/quarterly targets for meetings booked and pipeline generated

• Maintain response time SLA compliance (within 2 business hours for inbound leads)

• Demonstrate consistent improvement in call-to-meeting conversion rates

• Achieve minimum 10% meeting booking rate

• Maintain the highest HubSpot data accuracy and activity logging compliance

Requirements

• Respond rapidly to inbound leads via phone, email, and chat within established SLA timeframes

• Execute high-volume outbound prospecting campaigns including minimum number of calls/emails/In-Mails to identify and engage new prospects

• Conduct thorough lead qualification using sales methodology - assessing fit, intent, timeline, budget, and key pain points

• Perform micro-discovery calls to understand prospect challenges and tailor value propositions accordingly

• Schedule and confirm qualified meetings for Sales Executives/Managers/Directors while maintaining low no-show rates

• Maintain detailed activity records in the CRM and provide real-time market intelligence to Marketing

• Support event-driven lead generation through webinar registrations, trade show follow-up, and on-site activations

• Research prospect organizations and key decision-makers before outreach to ensure relevant, personalized communication

• Handle objections professionally and advance conversations toward next steps

• Meet or exceed weekly KPIs including speed-to-lead response, meetings booked, and conversion-to-SQL rates

• Stay current on RMS product updates, hospitality technology trends, and competitive landscape

• Collaborate with Marketing on campaign optimization and lead quality feedback

Job Requirements:

• Minimum 1 year experience in a similar role.

• Proven track record of meeting targets and metrics in a fast-paced environment

• Excellent verbal and written communication skills

• Strong research and organizational abilities

• Proficiency with CRM systems and sales tools

• Comfort with high-volume calling and rejection resilience

• Clear career ambition in SaaS sales with understanding that SDR is a development role

• Experience with using CRM systems, call logging tools and usage of sales enablement systems e.g. Seismic preferred

• Fluent English speaking

Benefits

• Work from home- light domestic travel
• Global Team
• Competitive base salary + bonus
• Company health insurance plan
• 401(k) Retirement Plan
• Generous PTO
• Growth Potential