Sales Expert Business Development

Digital Sales Account Manager

Are you passionate about building strong customer relationships and helping businesses find the right technology solutions for their needs?

Do you enjoy working in a dynamic, customer-focused environment where sales, problem-solving, and technology come together to create business value?

Join our Digital Sales team and become a trusted advisor for our SME customers. In this role, you will be responsible for managing a portfolio of accounts, understanding customer needs, driving renewals and growth opportunities, and ensuring an excellent customer experience. You will work closely with internal sales, technical, product, and support teams to address customer requests, resolve escalations, and identify opportunities to expand the value of our digital solutions.

Key Responsibilities

• Manage and develop strong, trust-based relationships with assigned SME accounts, acting as the primary point of contact and digital sales advisor.
• Drive renewals, upsell, and cross-sell opportunities by understanding customer needs, usage patterns, business challenges, and market trends.
• Coordinate customer requests and service needs with internal technical, product, support, and other cross-functional teams, ensuring timely and effective resolution.
• Resolve escalations and post-sales issues, including technical concerns, billing discrepancies, and other customer challenges, while maintaining a strong customer experience.
• Analyze account performance, customer engagement, and sales data to identify growth opportunities, support territory planning, and recommend improvements to sales and account management strategies.