Sales & Field Operations Manager

JOB SUMMARY
The SALES & FIELD OPERATIONS MANAGER is the primary revenue driver for SecureConnect's fire division. This role owns the full sales cycle for fire alarm and life safety systems, along with SecureConnect's security and low-voltage offerings, from prospecting and estimating through proposals, close, and handoff to operations. During the division's growth stage, the manager also leads installation crews and performs hands-on installation, programming, and troubleshooting as needed, with the field share of the role expected to decrease as the team grows.

JOB DUTIES AND RESPONSIBILITIES:

1. SALES & BUSINESS DEVELOPMENT: Prospect for new customers among general contractors, property managers, facility owners, multifamily developers, and government entities; build and manage a sales pipeline to meet monthly and annual targets.
2. SOLUTIONS SELLING: Sell the full product line, including fire alarm, security/intrusion, access control, video surveillance, audio, nurse call, and structured cabling; identify cross-selling opportunities with SecureConnect's existing security division.
3. RECURRING REVENUE: Develop inspection, testing, monitoring, and maintenance agreements to grow the division's recurring revenue.
4. ESTIMATING & PROPOSALS: Review blueprints, specifications, and construction documents to prepare scopes, takeoffs, estimates, proposals, and change orders within established pricing and margin guidelines.
5. PROJECT HANDOFF & COORDINATION: Hand off sold work to operations with complete scope, pricing, schedule, and customer expectations; coordinate with general contractors, owners, architects, and fire marshals to resolve field issues.
6. FIELD LEADERSHIP & INSTALLATION: Lead crews on assigned projects, set daily priorities, and coordinate materials; perform installation, programming, testing, inspections, and troubleshooting when needed.
7. ACCOUNT MANAGEMENT: Serve as the primary point of contact for assigned accounts; maintain accurate records of leads, opportunities, and proposals in the CRM; support billing and collections on sold work.
8. TEAM DEVELOPMENT: Assist the Director with interviewing, onboarding, and training technicians as the division grows.
9. PERFORMS OTHER ESSENTIAL DUTIES AS ASSIGNED:

EQUIPMENT OPERATED:
General office equipment (computer, phone, printer/scanner); estimating, CRM, and project management software; video meeting platforms.
Fire alarm and low-voltage test equipment and programming software.
Hand and power tools, ladders, and aerial and scissor lifts.
Company or personal vehicle for regional travel to customers and job sites.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of fire alarm, security/intrusion, access control, video surveillance, audio, and nurse call systems
• Knowledge of state and local fire alarm licensing, inspection, testing, and maintenance requirements
• Knowledge of fire alarm platforms such as Potter, Notifier, Fire-Lite, and other Honeywell systems
• Knowledge of estimating, takeoffs, job costing, and margin management
• Knowledge of CRM tools and sales pipeline management practices
• Ability to read blueprints, schematics, specifications, and technical drawings
• Ability to install, program, test, and troubleshoot fire alarm and low-voltage systems
• Ability to lead and schedule crews across multiple job sites
• Ability to build long-term relationships with customers, contractors, and inspectors
• Skilled in consultative selling, negotiation, and closing
• Skilled in proposal writing and professional presentations
• Skilled in managing multiple priorities, sales activities, and timelines in a fast-paced environment
• Skilled in Microsoft Office (Word, Excel, Outlook)
• Skilled in interpersonal engagement, customer service, and professional communication across multiple channels

MINIMUM QUALIFICATIONS:
High school diploma or equivalent, PLUS
Minimum of three (3) years of field experience installing and servicing fire alarm or low-voltage systems, AND
Minimum of two (2) years of experience in sales, estimating, or project management for life safety or low-voltage systems.

PREFERRED QUALIFICATIONS:
Bachelor’s degree or coursework in electrical engineering, business, or a related field
NICET Fire Alarm Systems Level I or higher
Experience supervising technicians or crews across multiple job sites
Experience selling to multifamily, commercial, and government customers

SPECIAL QUALIFICATIONS
Must pass a criminal background check
Must hold a current Arkansas Fire Alarm License and ESA Level 1 certification
Must possess a valid driver’s license and maintain a clean driving record
Must be AGILE. The ability to hold yourself and others Accountable, have a personal Growth mindset, ability to act with Integrity, ability to demonstrate Leadership attributes to motivate and support coworkers, and practice Everyday Improvement.

WORK CONDITIONS:
Works in a heated and cooled office environment, at customer sites, and on active construction sites with exposure to weather, dust, and noise.
Ability to travel 50% for client meetings, site visits, bid walks, and installations, including occasional overnight stays.
Must be able to climb ladders, work from lifts, and work in attics, ceilings, and crawl spaces.
Must be able to occasionally lift up to 50 pounds.

The above describes the general content and requirements for this job. It is not intended to be an all­inclusive list of duties, responsibilities, or requirements.