Sales Manager

Job Purpose: The Sales Manager is required to execute the BLD Formal market sales strategy through effective people planning and driving the team to success. This will entail achieving sales revenue and other identified budgets by implementing key growth strategies and focus areas, and containing regional costs Key Responsibilities: Client Customer Management Identify and grow key new and existing customers through targeted account strategies. Build and maintain strong client relationships while increasing brand awareness through internal and external stakeholder engagement. Drive customer retention across all channels and ensure retention targets and budgets are achieved. Manage customer onboarding, maintain accurate customer data, and ensure service delivery aligns with company standards. Handle regional customer escalations and ensure a high level of customer satisfaction. Resolving Customer Issues Respond to customer inquiries in a professional, knowledgeable, and timely manner. Manage and resolve complex customer escalations, providing approvals and support where required. Sales Operations Lead the execution of regional sales strategies and operational plans to achieve key performance indicators. Monitor and manage sales revenue, product growth, customer acquisition and retention, and regional profitability against budget. Oversee regional operating costs, product listings, merchandising standards, promotional activities, and customer data accuracy. Ensure effective implementation of strategic channel plans and operational requirements. Device Management Manage the deployment, tracking, collection, and maintenance of company devices in line with business strategies. Oversee monthly device and consumable stock management processes to ensure accountability and availability. Resource Management Recruit, deploy, and manage regional resources to maximize operational effectiveness. Lead, coach, and develop employees to achieve performance targets and business objectives. Drive performance management processes and foster a culture aligned with company values. Sales Management Drive the achievement of regional sales budgets, revenue targets, and market share growth objectives. Develop and execute monthly, quarterly, and annual sales plans for the region. Ensure successful implementation of product expansion initiatives and achievement of product penetration goals. Competencies Behavioural Competencies Demonstrates accountability, integrity, initiative, and a strong customer focus. Builds effective relationships through collaboration, trust, and professionalism. Adapts to change, shows resilience, and manages time and priorities effectively. Maintains high attention to detail while delivering quality results. Core Skills Strong problem-solving, decision-making, and analytical abilities. Communicates effectively and builds productive stakeholder relationships. Organizes and structures work efficiently to achieve objectives. Embraces innovation and continuous improvement. Functional Competencies Customer-focused with strong business and market awareness. Skilled in data analysis, planning, organizing, and strategic execution. Demonstrates organizational awareness and professional conduct. Proficient in computer applications and committed to developing talent. Experience Education Grade 12 (Matric) or equivalent qualification Minimum 3–5 years’ successful experience in a sales or account management role within a target-driven environment Proven track record of consistently achieving and/or exceeding sales targets and revenue objectives Experience in managing and growing customer relationships, including key or strategic accounts Strong understanding of sales processes, pipeline management, and customer retention principles Valid driver’s licence and own reliable transport (where required for regional travel Advantageous: Previous experience in a Sales Manager, Team Leader, or Acting Sales Lead capacity Experience in coaching, mentoring, or supporting junior team members Exposure to regional sales operations, including budgeting, reporting, or basic P L accountability Experience within FMCG, telecommunications, distribution, or other high-volume sales environments Experience working with CRM systems and sales reporting tools