Sales Manager

The Hampton Inn & Suites, located near the Kutztown University, is looking for an energetic, relationship-driven Sales Manager to join our team! If you're passionate about hospitality, enjoy connecting with people, and thrive on driving revenue, we'd love to meet you.

As our Sales Manager, you'll be responsible for growing business through local partnerships, corporate accounts, sports teams, weddings, social groups, and other market segments. You'll work closely with the General Manager to develop strategies that maximize occupancy and revenue while delivering exceptional guest experiences.

This is a hands-on leadership role in a limited-service hotel. While sales is the primary focus, the ideal candidate enjoys being part of the daily operation and is willing to support the hotel wherever needed to ensure an outstanding guest experience.

Essential Job Functions

• Prospect and develop new business through cold calling, networking, and community involvement.
• Maintain and grow relationships with existing corporate and group accounts.
• Generate room nights through negotiated corporate, government, sports, wedding, and leisure business.
• Respond to sales inquiries and prepare proposals, contracts, and group agreements.
• Provide operational support by working front desk shifts during slower seasons or as business needs require.
• Participate in the Manager on Duty (MOD) rotation, providing leadership and support to hotel operations during assigned shifts.
• Work collaboratively with all departments to ensure a seamless guest experience and achieve overall hotel goals.
• Conduct hotel tours for prospective clients.
• Attend networking events, chamber meetings, trade shows, and community events.
• Monitor market trends and competitor activity to identify new opportunities.
• Collaborate with the Revenue Management and Operations teams to ensure successful execution of group business.
• Achieve monthly and annual sales goals and revenue targets.
• Assist with hotel marketing initiatives and social media partnerships as needed.
• Assist the General Manager with guest relations by helping resolve guest concerns and ensuring exceptional service recovery.
• Manage billing and invoicing for local negotiated accounts, direct-bill clients, and group business, ensuring accuracy and timely processing.
• Embrace a hands-on approach by assisting with daily hotel operations as needed and supporting the team during busy periods, staffing shortages, or special events.