Sales Operations Specialist

As a Sales Operations Specialist, you will play a crucial role in supporting the Sales Strategy & Operations (SSO) team at Nokia of America Corp. Your primary focus will be on driving the overall sales strategy, managing strategic planning, and leading business initiatives. You will work closely with the sales and presales teams to position and sell Nokia's solutions to customers, ensuring a coordinated and inclusive customer engagement plan.

• Define and execute global sales strategies, Go-to-Market (GTM) approaches, and comprehensive annual and long-range planning
• Drive strategic initiatives for sales governance, analytics, and operations, ensuring alignment with Nokia's overall business objectives and market expansion in enterprise sectors
• Lead the end-to-end sales process, driving continuous process improvements and sales digitalization efforts to maximize sales force efficiency and customer engagement.
• Conceptualize, design, and operationalize innovative solutions such as digital sales assistants and AI-powered process improvements across sales and operations to enhance efficiency and reduce manual workload
• Optimize effectiveness and efficiencies across the sales lifecycle, from opportunity identification to cash, leveraging Analytics, Nokia SELL process, Annual Planning, and Sales Incentive Programs.
• Lead and manage complex reorganizations and transformation programs within a matrix organization, ensuring streamlined accountabilities, responsibilities, and a balanced approach to quality, efficiency, and controls.
• Develop and administer sales incentive plans, quota planning, and special incentive boost programs for a large global sales force
• Establish and manage robust pipeline management and data analytics frameworks, providing critical insights for forecasting, prioritization, and win rates.
• Lead management reporting, global governance, and business reviews, ensuring transparency and accountability across sales units.
• Define and track key performance indicators (KPIs) for sales operations, ensuring adherence to the Nokia SELL process and continuous improvement in execution dynamics.
• Lead competence development globally for ECE sales teams.

Must have:

• 7+ years of experience in sales operations or a similar role with bachelor's degree in business, Sales, or a related field.
• Good analytical skills and experience with data analysis tools.
• Decent communication, negotiation and collaboration skills, with the ability to build relationships.
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint.
• Knowledge of CRM systems and sales enablement tools is preferred.
• Experience in implementing digital sales tools, AI-powered process improvements, and leveraging machine learning.
• Ability to work independently and manage multiple projects simultaneously.
• Flexibility to adapt to changing business needs and priorities.

Good to have:

• Proven ability to develop and execute global sales strategies, GTM plans, and long-range business planning in a complex, high-growth environment.
• Extensive experience in leading and optimizing the way sales operate for a large, global sales organization.
• Exceptional ability to collaborate with global executive teams, cross-functional stakeholders, and lead diverse, multi-country teams.