Sales Operations & Support Coordinator I
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Position Summary:
The Coordinator I ensures that inquiries from customers, Vertiv Partners, Vertiv Sales Representatives, and Inside Sales Representatives, received through the dedicated 800 line and support mailbox, are addressed within established service-level timeframes. The role also includes reviewing Project for general market, map approved registration from Impartner to Redwood and process custom SKU request.
Job Responsibilities:
- Map approved registrations for NA, Federal NA, Canada, and LATAM from IMPartner to Oracle Sales Cloud (Redwood)
- Completes workload on time. Monitors SNOW and Datazen tickets related to mapping registrations in Oracle Sales Cloud to ensure processing in a timely manner.
- Implement error-proofing methods to ensure all transactions done are accurate.
- Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
- Adheres to team service level expectations to meet or exceed team metrics.
- Participate in team/functional/business overview presentations as needed and required by team lead/supervisor.
- Assist colleagues in answering general customer inquiries and initial escalation on customer complaints.
- Coordinate with other teams/support to complete the request of customers.
- Assist in monitoring the team mailbox and registration tickets to ensure adherence to service levels and team performance metrics.
- Update team completion rate, and Registration tracker in a timely manner.
- Live tagging of Smartsheet/Appsheet tracker on registration reviews, mapping and custom sku request.
- Assists in team meetings, huddles, and information cascades. Communicate with the team on best practices, lessons learned, process and product updates during team huddles/meetings.
- Perform any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.
- Responds to all inquiries related to project registration tasks.
- Assists in keeping up-to-date support documents, initiates and apply changes to process documents when needed.
- Actively participates in team activities and initiatives.
- Fulfils other reasonable duties and projects as required.
- Serves as back-up for next level similar or related function for business continuity.
Qualifications:
- Bachelor’s Degree of any 4-year course
- 2-year experience in Customer Service
- 1-year experience with Vertiv Customer service environment
- Customer Focus
- Action Oriented
- High Attention to Detail
- Good Communication Skills
- Highly Organized with ability to multitask