Sales Operations & Support Specialist

Do you have a passion for building efficient sales operations and delivering delightful customer experiences? Are you energized by managing the details of a product-led sales lifecycle while jumping in to solve customer problems when needed?

We are assembling a team for a brand-new product, and we’re looking for mission driven builders who love small businesses, people who take initiative, move fast, wear many hats, and want to make an outsized impact on a startup product. This role will primarily own sales operations while providing customer service and product support as business needs require.

Why Us?

You’ll join a small, high-impact team at the start of a new product’s journey, surrounded by smart, innovative, caring colleagues who value experimentation, data-driven decisions, and operational excellence. If you want to shape the commercial operating model, improve the customer journey, and help a product-led business scale, this is the place.

What do we deliver?

Our new cloud-based product helps early-stage growth companies manage core business workflows with an emphasis on simplicity, affordability, speed, and AI assistance.

Qualifications and Skills:

      • Advanced English with clear, concise, and empathetic communication, both written and verbal

      • Experience in sales operations, revenue operations, SaaS subscriptions, customer support, or a related role

      • Understanding of product-led growth models and the customer lifecycle, from prospect and trial through subscription, renewal, cancellation, or refund

      • Working knowledge of subscription revenue, forecasting, budgeting, invoicing, payments, and basic accounting concepts

      • Strong analytical and problem-solving skills; able to translate data into practical recommendations

      • Experience maintaining CRM, subscription management, sales automation, or other systems of record

      • Ability to analyze pipeline, bookings, revenue, expenses, productivity, conversion, and goal attainment

      • Customer-focused mindset with the ability to troubleshoot issues and communicate resolutions clearly

      • Bias for action and experimentation; able to manage competing priorities in a dynamic environment

      • Demonstrated ability to document processes and create clear playbooks, reports, and self-service content

      • Nice to have: experience with SaaS metrics, pricing analysis, revenue recognition, product analytics, ticketing systems, or small-business financial workflows

We offer:

      • The opportunity to define and shape sales operations and customer support practices for a brand-new product

      • Ample career opportunities and mentorship, including leadership paths and room to grow as the product and team scale

      • Competitive compensation and benefits

      • A collaborative culture with approachable leadership and recognition for impact

      • Flexible work arrangements subject to local policy and role requirements

Responsibilities:

      • Own day-to-day sales operations and the product-led growth sales process across the customer lifecycle

      • Manage customer subscriptions, upgrades, renewals, cancellations, and refunds accurately and promptly

      • Maintain the internal system of record for prospects, customers, subscriptions, bookings, and revenue

      • Track prospects and analyze pipeline health, conversion, customer activity, and sales performance

      • Develop regular reporting and forecasts for pipeline, bookings, subscription revenue, sales productivity, expenses, and goal attainment

      • Support budgeting, planning, and variance analysis for sales operations

      • Manage subscription revenue reporting and partner with accounting to support accurate and timely revenue recognition

      • Incorporate customer delivery schedules, subscription changes, and operational developments into revenue forecasts

      • Evaluate pricing, product costing, and margin trends to ensure alignment with company objectives

      • Maintain and improve CRM, subscription management, sales automation, reporting, and related operational tools

      • Identify process gaps and automation opportunities that improve accuracy, efficiency, and the customer experience

      • Provide responsive customer service and frontline product support as needed, including troubleshooting invoicing, expenses, payments, reporting, and other core workflows

      • Triage and document customer issues, communicate resolutions empathetically, and escalate product defects or high-impact trends with clear reproduction steps

      • Create and maintain sales operations procedures, support playbooks, knowledge articles, and self-service resources

      • Partner with sales, finance, accounting, product, and engineering to resolve issues and improve the end-to-end customer journey

      • Act as a voice of the customer by translating sales and support insights into recommendations for product and operational improvements

      • Define, track, and report relevant sales and support KPIs, using insights to drive continuous improvement

      • This role is ideal for someone who combines operational discipline and financial acumen with a willingness to provide hands-on customer support and build scalable processes as the product grows