Sales & Rental Coordinator
Our construction equipment group is seeking a full-time Sales & Rental Coordinator to cover our Jacksonville, Tallahassee, and Lake City, FL locations while sitting in our Jacksonville, FL branch. This position is responsible for providing operational, administrative, and transactional support to the Sales/Rental organization.
The primary responsibilities of the position consist of, but are not limited to:
Sales/Rental Support
Provide day-to-day administrative support to assigned Sales/Rental representatives and Sales/Rental managers.
Assist with the preparation of equipment quotes, proposals, and Sales/Rental documentation.
Coordinate equipment availability, transfers, and inventory inquiries.
Serve as a primary point of contact for internal inquiries related to customer orders and Sales/Rental transactions.
Support customer onboarding and account setup activities
Transaction Management
Create and process Sales/Rental orders, purchase orders, and related transaction documents.
Ensure all required documentation is complete and accurately maintained.
Coordinate with Credit, Accounting, Service, and Operations teams to facilitate transaction completion.
Monitor order status and communicate updates to stakeholders.
Assist with invoicing and documentation reconciliation activities.
Reporting and Data Management
Maintain accurate customer, equipment, and transaction records within CRM and ERP systems.
Support data quality and governance initiatives by ensuring timely and accurate system updates.
Assist with tracking manufacturer programs, incentives, and discounts.
Customer Service and Communication
Provide responsive support to customers and internal business partners.
Coordinate communication between departments to resolve transaction issues efficiently.
Ensure a high level of professionalism and customer satisfaction throughout the Sales/Rental process.
Escalate issues when necessary and help facilitate timely resolution.
Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.
Desired Skills and Qualifications:
Associate's degree in business administration, Sales/Rental, Marketing, or a related field preferred
Two or more years of experience in Sales/Rental support, customer service, business operations, or a related role.
Experience working with CRM, ERP, or other business systems preferred
Excellent time management skills
Upbeat & positive attitude
Ability to multi-task in a fast-paced environment
Excellent communication skills - both verbal and written
Knowledge of construction equipment, JCB products, or similar industry
Good computer skills with a focus on Microsoft Word, Excel and Outlook
Language Skills - Ability to speak effectively before groups of customers or employees of the organization.
Reasoning Ability - Intermediate; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills - Microsoft Word, Excel, Outlook and Epicor/SILK systems
Physical Demands/Work Environment:
Physical/Sensory Functions: Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl; Regularly will sit, use hands, talk/hear.
Vision: No special vision requirements.
Lift and/or Move Functions: Frequently will lift up to 10 pounds, occasionally will lift and move office materials weighing up to 25 pounds.