Sales Support Associate I - Medicare Solutions

SUMMARYResponsible for handling various administrative functions necessary for agents and agencies including the areas of marketing and sales administration, client meetings, new business enrollments and processing, compliance, IT support, and general administrative support for team needs.ESSENTIAL DUTIES AND RESPONSIBILITIES Provides support for new and existing relationshipsActs as liaison within support teams for escalations related to new business, commissions, contracting, and technology platforms.Provides marketing and CRM system training, administration and implementation.Helps agents in website navigation, supply ordering, commission statements, and app status.Confidentially handle client files, maintaining accurate records and security of files in alignment with compliance procedures and standards.Resolves escalated agent concerns or issues.Provides proactive outreach to existing agents for carrier items, level up qualifiers, certification calls, promotion of webinars, and co-op reimbursement process.Acts as a resource to the team by sharing their knowledge of the different lines of business product types and answering questions as appropriate.Manages proactive communications to TR including newsletter, vidyards, carrier bulletins, etc.Expert on carrier processes and procedures.Seek recruiting opportunities.QUALIFICATIONS EDUCATION / EXPERIENCEHigh School Diploma or GEDBachelor's Degree or an equivalent combination of education and work experienceOne (1) or more years Administrative experience in a sales or recruiting environment, a health/life insurance agency, or a financial services officeExperience with Senior Health Insurance/Medicare plans - quoting, plan selection, client enrollmentActive Health & Life Insurance LicenseSKILLSKnowledge of the general industry procedures, standards, systems, resources, practices and terminologyKnowledge of federal, state and local laws as well as industry regulationsExcellent written, and verbal communication and collaboration skills, capable of effectively engaging with diverse teams and stakeholdersExcellent analytical, problem solving, time management, and presentation skillsExcellent planning, organizational, and prioritization skillsAbility to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requestsAbility to handle difficult and stressful situations with professional composureProficient in Microsoft Office Suite#LI-DD1