Sales Support - Renewal Support Quoting
Posted
Description
We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our renewal team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.
Key Responsibilities:
The essential functions include, but are not limited to the following:
- Identify and report issues and opportunities for improvement related to processes and procedures
- Develop and maintain documentation related to Renewal processes, including reports, metrics, and improvement plans
- Participate in meetings as needed
- Review client data and prepare accurate and timely quotations
- Coordinate with renewal team to understand client requirements and address any discrepancies
- Track and manage multiple quotations simultaneously
- Submit sold cases to external customers
- Stay updated on industry standards and regulations related to US healthcare and health policy renewal
- Support and sustain a positive work environment that fosters team performance through own work and behavior
- Perform special tasks and assignments as needed
Requirements
- At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
- Minimum of 1 year experience in data entry
- Minimum of 2 years experience in the BPO/call center industry
- 1 year of work experience specializing in US health insurance or customer service is a plus
- Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
- Detail-oriented with a focus on continuous improvement and problem-solving
- Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
- Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
- Ability to maintain confidentiality of sensitive information
- Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image and has knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
- Weekly engagement activities with prizes that are up to Php 3,000
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills
As published by workable · 7 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (4)
- Secondary Mobile Number optional
- Indeed Link optional
- Jobstreet Link optional
- Date of Availability to Start optional
Pick from a list (3)
- Willing to Work Onsite
- Ok with Graveyard Shift
- In accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), I voluntarily consent to the collection, processing, storage, use, and retention of my personal information by iSupport Worldwide and its authorized representatives for recruitment, employment consideration, talent pooling, and other legitimate hiring-related and employment purposes. I understand that the information I provide, including my resume, employment history, contact details, assessment results, interview feedback, references, and supporting documents, may be processed and shared with authorized recruitment personnel, hiring managers, clients, and other individuals directly involved in the hiring process, solely for evaluating my suitability for employment opportunities. I acknowledge that my personal data will be handled securely and in accordance with applicable data privacy laws and company policies. I further understand that I may request access to, correction of, or deletion of my personal information, subject to legal, regulatory, and legitimate business retention requirements. By submitting my application, I confirm that I have read, understood, and voluntarily agree to the collection and processing of my personal data as described above.