Sales Support
Description
POSITION OVERVIEW
Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits.
The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry.
Responsibilities:
- Work construction management software tools
- Process change orders
- Manage open orders
- Share any service or installation notes with customers
- Enter and schedule new orders
- Collect payments
- Create picture books
- Provide customers with order status and monitor any delays
- Handle warranty tickets by scheduling service and ordering parts
- Answer incoming calls or emails; timely & professionally
- Perform other duties as requested
Basic Qualifications:
- High School Diploma or GED required
- Strong organizational skills and effective team player
- Ability to be detail-oriented and multi-task, work within specified timeframes
- Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
- Previous Customer Service work experience is required; previous work experience in our industry is preferred
- Proficient with Microsoft Office; Outlook, Excel and Word
WORK LOCATION
This position works in a showroom, an office or can be partially remote if agreed upon during hiring.
Additional details will be provided during the interview process.
As published by greenhouse · 27 questions · 4 written answers
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Cover Letter
Short answers (6)
- LinkedIn Profile optional
- Website optional
- What date can you start working if you are hired?
- What is your desired salary?
- If you have worked with Construction Resources or one of its affiliate companies, when did you work and at what location?
- If you heard about this opportunity through a company employee, relative, or other source, please provide the name or describe the "other" source.
Pick from a list (17)
- Are you 18 years of age or older?
- Are you authorized to work in the United States and able to provide proper documentation, if hired? (Proof of employment eligibility or immigration status will be required upon employment).
- Will you, now or in the future, require employment sponsorship?
- Will you consent to a mandatory background check, as permitted by applicable law?
- Will you consent to a mandatory controlled substance test?
- Are you available to work full time?
- Are you available to work overtime?
- Do you have reliable transportation to and from work?
- Have you ever been discharged or asked to resign by an employer
- Are you currently bound by any non-compete agreement or similar restriction that would prevent your ability to work in this position?
- Can you perform the essential functions of the position for which you are applying with or without reasonable accommodations?
- Did you attend any college, trade school, secondary education, etc? optional
- Do you hold a valid driver's license?
- Have you ever applied and/or worked for Construction Resources and/or one of its affiliate companies – UMI, Cancos, Bell, Atlanta Glass & Mirror, etc.)? optional
- How did you hear about this position?
- I would like to receive updates from a recruiter about this job via SMS. Please answer with Yes or No.
- Your personal data will be retained by Construction Resources Company, LLC ("Company") and its affiliated businesses for as long as the Company determines it is necessary to evaluate your application for employment. Under the General Data Protection Regulation, you have the right to request access to your personal data, to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with a supervisory authority.
Written answers (4)
- If you have been discharged from a previous employer, please explain the reason for discharge. optional
- If yes, please provide details of the non-compete agreement, including the terms and duration of the restrictions, and the name of the company enforcing the agreement. optional
- Please tell us about additional education or training: optional
- Summarize below any special skills and qualifications acquired from employment or other experiences that may qualify you to work with our Company. optional