Sales Team Lead
Description
Sales Team Lead
Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required
About the Role
Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.
Minimum Qualifications
- 3+ years of outbound call center sales experience with formal or substantial leadership responsibility
- Demonstrated success coaching sales representatives to improve measurable performance
- Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
- Ability to address performance gaps directly, set expectations, and follow through on accountability
- Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
- Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST
What You’ll Do
- Lead, coach, and develop a remote outbound sales team
- Monitor sales performance and identify coaching priorities
- Conduct call reviews, roleplays, and targeted feedback
- Set clear expectations and manage performance gaps
- Support escalations and reinforce sales standards
- Partner with management on goals and process improvement
- Maintain team accountability for policies and performance
Preferred Experience
- Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
- Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
- Remote call center leadership experience
Why Join Us
- Fully remote leadership opportunity
- Direct influence on sales performance and agent development
- Health, dental, vision, life, and disability insurance
- 401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.
Skills
As published by greenhouse · 12 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (2)
- Preferred First Name optional
- If you answered other to the last question please list your internet provider optional
Pick from a list (10)
- Are you 18 years of age or older?
- What state do you reside in?
- Do you have open availability to work any day within our hours of operation: 7am - 11 pm CST?
- If hired, are you willing to commit to working with your camera on as part of our remote work platform to facilitate communication and collaboration between teammates?
- How many years of call center customer sales experience do you have?
- How many years of management experience do you have?
- Will you need any extended time off within your first 6 months of employment? If yes, please share these dates in your interview so we can inform the training team.
- Who is your internet provider?
- Have you previously been employed by, contracted with, or otherwise affiliated with SAPS LLC, Dog Academy LLC, Emotional Support Animal LLC, or Intellipet?
- By selecting YES, I consent to receive recruiting SMS messages from Intellipet/SAPS LLC/US Service Animals/Dog Academy at the phone number provided on above.