Sales Trainer
About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
Role Overview
Responsible for internal sales enablement and cross-team operational training. This role delivers product, workflow, project management and efficiency training to frontline sales teams, and empowers Sales OPS team to standardize customer education and boost mid-sales operational efficiency.
Key Responsibilities
Internal Sales Team Enablement
- Develop and update standardized sales training courses and materials covering product knowledge, sales SOPs, project management and efficiency optimization. Identify team capability gaps, deliver targeted training and coaching, standardize sales practices and improve overall sales team productivity.
Sales OPS Team Enablement
- Upskill Sales OPS team on mid-sales operations, standardized customer education, customer communication and project coordination. Help streamline daily operations, improve customer-facing service quality, minimize operational risks and enhance cross-team collaboration.
Training Management & Iteration
- Monitor training effectiveness, compile training statistics and conduct regular outcome reviews. Collect team feedback, iterate training content aligned with product and process updates, and continuously optimize sales system capabilities.
Requirements
- Bachelor’s degree in Business, Marketing, HR or related field
- Minimum 4 years’ experience in Sales Enablement, Sales Training, Sales Ops, or L&D
- Experience training or partnering closely with frontline sales representatives in POS, SaaS, or fintech environments
- Able to design, prepare and deliver training, including onboarding programs
- Strong understanding of sales process and sales KPIs
- Able to identify skill gaps and improve sales performance using KPI-based performance improvement methods
- Experience with coaching frameworks and train-the-trainer methods
- Good communication and presentation skills with business-fluent English; business-fluent BM or Mandarin is a plus
- Proficient in Excel and CRM systems (e.g. Salesforce, HubSpot)
- Eligible to work in Malaysia
Benefits