Salesforce Architect

Looking for Salesforce Architect.

Location : Bangalore.

Key Responsibilities :

- Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.

- Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.

- Design scalable solutions for customer onboarding, relationship management, and service automation leveraging different capabilities of Salesforce like Data Cloud, Agentforce, and others as needed.

- Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).

- Develop and manage customer journeys, case workflows, and omni-channel service strategies.

- Ensure compliance with financial regulations and data privacy standards.

- Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.

- Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service enhancements.

Skills & Qualifications :

- 8 - 12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Service Cloud.

- Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.

- Proven ability to translate financial business processes into technical solutions.

- Strong understanding of financial products, customer lifecycle management, and regulatory compliance.

- Proficiency in Apex, Flow, Lightning Components, and data modeling.

- Excellent communication, stakeholder engagement, and problem-solving skills.

- Good to have knowledge of contact center technologies, including CTI integration, case routing, and service analytics.